Assistant Branch Manager

Si Creva Capital Services Pvt Ltd; Aligarh; On-site; INR 400,000 - 800,000; Full time

Job summary

Si Creva Capital Services Pvt Ltd in Aligarh is seeking an Assistant Branch Manager to assist the Branch Manager in daily operations and ensure adherence to policies.

The role focuses on supervising staff, managing customer relationships, and driving sales, collections, and service quality in a fast-paced, on-site branch environment. You will mentor team members, prepare basic reports, and support branch planning while maintaining compliance and customer focus.

Qualifications

• Experience in branch operations and customer handling in banking or financial services.
• Strong communication and interpersonal skills for interacting with customers, colleagues, and leadership.
• Proficient in MS Office (Excel, Word, PowerPoint) and branch management systems.
• Ability to work with targets and analyze branch performance data for sales, cross-selling, and collection activities.
• Demonstrated leadership potential, including team coordination and training support.
• Sound judgment, integrity, and attention to detail with compliance focus.

Responsibilities

• Assist the Branch Manager in supervising daily branch operations.
• Manage staff, monitor workflow, and ensure policy compliance.
• Handle customer relationships and resolve escalations.
• Promote products and services to meet sales and collection targets.
• Track performance metrics and prepare basic reports.
• Support training and mentoring of branch team members.
• Maintain a safe, compliant, and customer-focused environment.

Skills

Communication skills

MS Office

Leadership potential

Customer handling

Analytical ability

Education

Bachelor's degree

Tools

Branch software

Branch management systems

Job description

Company Description

Si Creva Capital Services Pvt Ltd is a financial services company headquartered in Mumbai, Maharashtra, India. The organization operates in a dynamic and growing market, offering opportunities to work closely with retail and commercial customers. Team members benefit from exposure to branch operations, customer service, and credit processes. The company values professionalism, accountability, and performance-driven growth, providing opportunities for career development and advancement within the branch network.

Role Description

This is a full-time, on-site Assistant Branch Manager role based in Aligarh. The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, including supervising staff, monitoring workflow, and ensuring adherence to company policies and regulatory guidelines. The role involves managing customer relationships, resolving escalated queries, and promoting products and services to meet branch sales and collection targets. The Assistant Branch Manager tracks performance metrics, prepares basic reports, and contributes to branch planning and execution. This position also supports training and mentoring branch team members and helps maintain a safe, compliant, and customer-focused environment.

Qualifications

• Experience in branch operations, retail banking or financial services, with familiarity in day-to-day branch activities and customer handling.
• Strong communication and interpersonal skills to interact with customers, colleagues, and leadership, and to manage escalations professionally.
• Basic proficiency in MS Office tools (Excel, Word, PowerPoint) and comfort working with branch management systems and digital platforms.
• Ability to work with targets, analyze branch performance data, and contribute to sales, cross-selling, and collection activities.
• Demonstrated leadership potential, including team coordination, delegation, and support in training and performance monitoring.
• Sound judgment, integrity, and attention to detail, with a focus on compliance, documentation, and operational accuracy.
• Bachelor’s degree in Business, Finance, Commerce, or a related field; relevant experience in a branch or customer-facing role is preferred.
• Willingness to work on-site in Aligarh and adapt to a fast-paced, target-driven branch environment.