Asset Executive

Hewlett Packard Co.; Pune District; On-site; INR 250,000 - 300,000; Full time

Job summary

HP, Inc. in Pune, India, is seeking an Asset Executive to engage with customers and deliver standardized services while maintaining quality benchmarks.

You will perform installations, maintenance, and repairs on customer equipment in line with industry standards. Responsibilities include troubleshooting IT infrastructure, maintaining documentation, and providing site support for break-fix activities, with a focus on confidentiality and adherence to guidelines.

Qualifications

• High School Diploma or equivalent with 0–2 years of work experience.
• Experience in HP products or customer base is a plus.
• On-site customer support and mission-critical systems experience preferred.

Responsibilities

• Engages with customers to enhance satisfaction following procedures.
• Performs installations, reinstallations, maintenance and repairs.
• Delivers standardized services meeting quality benchmarks.
• Maintains documentation for work orders, software, inventory.

Skills

Customer Support

Electrical Engineering

Electromechanics

Electronics

Preventive Maintenance

Education

High School Diploma / GED / Higher Secondary

Tools

Test Equipment

Hand Tools

Job description

## Asset ExecutiveApply: Pune, Maharashtra, India: Full time: Posted Today: 3167179Asset Executive**Description -****Job Summary** • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality. **Responsibilities** • Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met. • Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices. • Delivers standardized services that meet established quality benchmarks. • Leverages data from reliable sources to ensure precise alignment with customer product requirements. • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers. • Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data. • Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. • Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision. ****Education & Experience** Recommended** • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 0-2 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Preferred Certifications** NA **Knowledge & Skills** • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment **Cross-Org Skills** • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity **Impact & Scope** • Impacts own work and acts as a team member by providing information in support of team efforts. **Complexity** • Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. **Disclaimer** • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Services**Schedule -**Full time**Shift -**No shift premium (India)**Travel -****Relocation -****Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).