Asset and Wealth Management-Bengaluru- WFM(RTA)

Goldman Sachs; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

Goldman Sachs in Bengaluru is seeking a Specialist – Digital Servicing to optimize staffing with WFM, handle real-time call traffic, and work with Technology to resolve root causes. This role requires quick learners, strong analytical skills, and a customer-service mindset.

You will analyze data, support ad hoc business insights, and suggest solutions under tight deadlines. Candidates with 1–2 years call center experience and proficiency in Microsoft Office are encouraged to apply.

Qualifications

• Minimum Graduate.
• Fast learner and able to handle ambiguous tasks and complex data sets.
• Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines.
• 1 – 2 years of work experience in call center environment.
• Advanced experience in Microsoft Office products.
• Critical thinking and ability to work with deadlines.

Responsibilities

• Use workforce management software and contact volume data to manage staffing levels.
• Manage real-time inbound call traffic to help ensure that service levels are met.
• Track technical issues being reported to WFM and work with Technology to identify the root cause.
• Apply problem solving / decision making skills to achieve the highest level of operational efficiency.
• Support the preparation of ad hoc analysis that enables strong understanding of the business.
• Provide suggestions and recommend solutions for possible issues.
• Apply sound judgment and demonstrate comfort with ambiguous requests.

Skills

Fast learner

Ambiguity tolerance

Critical thinking

Deadline-driven

Call center experience

Education

Graduate degree

Tools

Microsoft Office

Job description

WEALTH MANAGEMENT

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

MARCUS BY GOLDMAN SACHS

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

JOB SUMMARY AND RESPONSIBILITIES:

Position: Specialist – Digital Servicing

Location: Bengaluru

• Use workforce management software and contact volume data to manage staffing levels
• Manage real-time inbound call traffic to help ensure that service levels are met
• Track technical issues being reported to WFM and work with Technology to identify the root cause
• Apply problem solving / decision making skills to achieve the highest level of operational efficiency
• Support the preparation of ad hoc analysis that enables strong understanding of the business
• Provide suggestions and recommend solutions for possible issues
• Apply sound judgment and demonstrate comfort with ambiguous requests

BASIC QUALIFICATIONS

• Minimum Graduate.
• Fast learner and able to handle ambiguous tasks and complex data sets
• Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines
• 1 – 2 years of work experience in call center environment
• Advanced experience in Microsoft Office products
• Critical thinking and ability to work with deadlines

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.