Asset and Configuration Coordinator - L3

Wipro; Bengaluru; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A technology services company in Bengaluru is seeking a Configuration Coordinator to oversee the Configuration Management System and maintain the Configuration Management Database (CMDB). The ideal candidate will have 3-5 years of experience in software asset management and a strong IT background. Responsibilities include managing configuration items, conducting audits, and ensuring the integrity of the CMDB. This role offers an opportunity to work in a dynamic environment with a focus on improving processes and systems.

Qualifications

• 3-5 years of experience in Software Asset Management.
• Experience with Configuration Management tools.
• Ability to maintain the integrity of the CMDB.

Responsibilities

• Manage and maintain the Configuration Management System.
• Ensure all Configuration Items are accurately registered.
• Interface with support organizations for effective CMDB use.
• Conduct audits of Configuration Items as needed.
• Control assets and liaise with the procurement team.

Skills

Good analytic and decision-making skills

Good communication skills

Good presentation skills

Conflict resolution abilities

Technical background in IT technologies

IT hardware and software management

Configuration Management experience

Ability to create a CMDB repository

Understanding of the software development lifecycle

Experience in a multi-site environment

Experience with SCM tools and build automation software

Job description

Role Purpose

The Configuration co‑ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co‑ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.

Responsibilities

Do

The roles and responsibilities defined below indicate the co‑ordinator as well as the configuration manager’s roles, rolled into one.

• The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
• Maintains a logical model containing the components of the IT infrastructure (CIs) and their associations.
• Ensuring that all CIs are accurately registered.
• Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System.
• Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB.
• Creating reports and analyses on the CMDB when requested by the Configuration Manager.
• Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own.
• Ensuring that authorized procedures and work practices are followed.
• Own the SACM process end to end.
• Make sure all changes to the CIs and the CMS are controlled, audited and reported.
• Make sure the CMS is up‑to‑date.
• Define the naming conventions for the CIs.
• Own the CMS.
• All updates to the CMS go through the Configuration Manager.
• Take control of both the software and hardware CIs.
• Control of all assets and liaison with the procurement team is one of the key responsibilities.
• Define the asset disposal policy along with the customer.
• Work closely with the change and release team to make sure the CMS is up‑to‑date.
• Conduct scheduled and also ad hoc audits of the CIs.
• Define an audit policy and audit process covering local as well as remote CIs.
• Handle discrepancies resulting out of the audits.
• Maintain libraries or other storage areas to hold CIs.
• Safeguard the integrity of the logic of the CMDB and associated libraries.

Configuration Librarian Responsibilities

• Supervise and control receipt, identification, storage and withdrawal of all supported CIs.
• Supervise the functional design and support of the CMDB and associated libraries.
• Assist in the identification of products and CIs.
• Maintain and provide information on the status of CIs.
• Number, record, store and distribute Configuration Management issues.
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library.
• Hold master copies of documents, software, etc.
• Notify holders of any changes to their products or CIs.
• Assist in conducting audits.

Key Skills and Competencies

• Good analytic and decision‑making skills.
• Good communication skills.
• Good presentation skills.
• Must have conflict resolution abilities.
• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines.
• IT hardware and software setup, management and troubleshooting capabilities.
• Configuration Management experience on document control, source code management, and defect management tools.
• Should be able to create a CMDB repository.
• Should have understanding of the software development lifecycle.
• Experience of working in a multi‑site environment.
• Extensive experience with SCM tools and with build automation software.

Mandatory Skills

• Software Asset Management.
• Experience: 3-5 Years.