Area Manager - Customer Support

Tractors and Farm Equipment (TAFE); Junagadh, Jamnagar; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading agricultural equipment company seeks a seasoned professional to ensure customer satisfaction and business growth in Junagadh. The role involves strategy development for enhancing service quality and productivity in the dealer network. The ideal candidate should have over 11 years of experience in the Auto or Tractor industry, along with strong communication and relationship-building skills. This position reports to the Regional Manager - Customer Support.

Qualifications

• Minimum 11 years in the Auto / Tractor industry.
• Proven ability to build relationships and work with multiple stakeholders.

Responsibilities

• Strategize and develop service plan for enhanced CSI score.
• Improve service reachability and dealer infrastructure productivity.
• Ensure efficient complaint handling SOPs implementation.

Skills

Good communication skills

Relationship building

Education

Engineering graduate

Job description

Role holder to ensure Customer Satisfaction, Business Growth through Service Promotion and effective Service Reach in the region.

Key Deliverables

• Strategize and develop service plan in line for enhanced CSI score.
• To strategize and improve service reachability.
• To improve reach, systems and productivity of dealer infrastructure.
• To ensure efficient complaint handling SOPs are implemented across the region.
• Ensure skill development dealer teams through regular learning interventions.
• Achieve revenue growth and profitability at dealer points through initiatives and regular reviews.

Candidate Specifications

• An Engineering graduate with 11+ years in the Auto / Tractor industry.
• Good communication skills, proven ability to build relationships and work with multiple stakeholders
• Position Reporting to: Regional Manager - Customer Support.