Area Manager, Chandigarh

Licious; Chandigarh; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Licious, India's fresh meat & seafood brand, Bengaluru-based, is seeking an experienced last-mile operations lead to manage 100+ delivery riders and 30+ hub staff across our network. You will drive SOP adherence, performance metrics, and on-ground efficiency to ensure on-time delivery and customer delight.

The ideal candidate has 4–6 years in logistics or e-commerce operations, strong people management, and fluency in Hindi and English.

Qualifications

• 4–6 years of experience in last-mile logistics, supply chain, e-commerce, or similar operations roles.
• Proven experience leading large ground teams.

Responsibilities

• Supervise and manage 100+ delivery riders and 30+ hub staff.
• Build a high-performing team through training, coaching, and performance management.
• Drive engagement by maintaining open communication, resolving conflicts, and fostering a harmonious work culture.
• Lead recruitment and onboarding for riders and hub staff as per business needs.
• Conduct interviews, induction, and on-the-job training for new team members.
• Ensure smooth functioning of hubs by implementing and enforcing SOPs.
• Plan and optimize resource allocation for cost-effective and timely order fulfillment.
• Maintain high service levels through proactive issue resolution and contingency planning.
• Monitor hub dispatch accuracy, on-time delivery, and rider performance to exceed customer expectations.
• Uphold safety and compliance standards at hubs and during delivery operations.
• Ensure adherence to company policies, delivery protocols, and local regulatory requirements.
• Create CAPA for customer escalations and complaints with urgency and empathy.
• Analyze operational metrics to identify bottlenecks and improvement opportunities.
• Prepare and present performance reports with actionable insights for leadership review.
• Leverage data to make informed decisions and continuously refine hub operations.
• Effectively communicate across levels in Hindi and English.
• Stay agile by adapting to new technologies, tools, and processes as the business scales.

Skills

Team leadership

Last-mile logistics

Operational excellence

Performance analytics

Recruitment & onboarding

Safety & compliance

Training & coaching

Bilingual communication

Job description

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India's most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on...

Have you got an awesome appetite for ?

I. Team & People Management

• Supervise and manage a workforce of 100+ delivery riders and 30+ hub staff (including packers and support crew).
• Build a motivated, high-performing team through structured training, coaching, and performance management.
• Drive engagement by maintaining open communication, resolving conflicts, and fostering a harmonious work culture.
• Lead the recruitment and onboarding process for riders and hub staff as per business needs.
• Conduct interviews, induction, and on-the-job training for new team members.

II. Operational Excellence

• Ensure smooth functioning of hubs by implementing and enforcing Standard Operating Procedures (SOPs).
• Plan and optimize resource allocation to ensure cost-effective and timely order fulfillment.
• Maintain high service levels through proactive issue resolution, contingency planning, and on-ground supervision.
• Monitor hub dispatch accuracy, on-time delivery, and rider performance to exceed customer expectations.

III. Process, Compliance & Safety

• Uphold safety and compliance standards at hubs and during delivery operations.
• Ensure adherence to company policies, delivery protocols, and local regulatory requirements.
• Create and deploy CAPA for customer escalations and complaints with urgency and empathy.

IV. Performance Monitoring & Reporting

• Analyze operational metrics (e.g., delivery time, order accuracy, rider productivity) to identify bottlenecks and improvement opportunities.
• Prepare and present performance reports with actionable insights for leadership review.
• Leverage data to make informed decisions and continuously refine hub operations.

V. Adaptability & Communication

• Effectively communicate across levels - from riders and hub staff to senior management in Hindi, and English.
• Stay agile by adapting to new technologies, tools, and processes as the business scales.

We hope that you..

• 4-6 years of experience in last-mile logistics, supply chain, e-commerce, or similar operations roles.
• Proven experience in leading large ground teams in a high-paced environment.
• Strong understanding of hub management, delivery logistics, and process optimization.
• Proficiency in Hindi and English (verbal and written).
• Ability to work on-ground and in shifts as required.