AREA MANAGER

PeopleStrong; Junagadh; On-site; INR 900,000 - 1,200,000; Full time

Job summary

PeopleStrong in Gujarat is seeking a results-driven HR and Administration Lead to drive branch HR operations, recruitment, training, and employee engagement. You will implement HR policies, ensure statutory compliance, manage onboarding, PMS cycles, payroll handoffs, and vendor admin across branches, while upholding cost control and process discipline.

You will collaborate with Corporate HR to sustain talent, guide branch teams, and streamline admin processes, asset management, and data accuracy

Qualifications

• Recruitment within prescribed TAT and adherence to HR processes.
• Identify training requirements and facilitate training in product, process and procedures for branch staff.
• Mentor branch staff to attract new customers, retain existing, win back lost customers, and cross sell to achieve targets.
• Maintain talent pool and execute PMS activities during appraisal cycles.
• Onboard new employees and ensure statutory documentation and records are up to date.

Responsibilities

• Drive branches to achieve business targets, profitability and AUM targets while ensuring BEP status.
• Ensure regulatory compliance in credit assessment, KYC, expense management, cash handling, and record maintenance.
• Lead HR activities: onboarding, attendance, payroll, transfers, and exit processes with timely completion.
• Oversee recruitment, training, engagement activities, and policy communication across branches.
• Maintain branch admin and infrastructure: branding, asset tracking, vendor management, and cost control.

Skills

People management

Recruitment

Training & development

Employee engagement

HR policy implementation

Tools

HRMS

Payroll software

Job description

Roles & Responsibility

A. BUSINESS DEVELOPMENT - RESPONSIBLITY FOR BUSINESS PERFORMANCE AND PROFITABILITY AGAINST STATED TARGETS

• Driving business: Drive branches to achieve Business targets (existing and new products), Profitability and AUM targets m-o-m & FY; ensuring conversion of all Non BEP branches to BEP branches.
• Monitor and Control: (i) Daily monitoring of critical parameters of Branch Score Card; (ii) Qualitative branch visits to drive, implement and facilitate business development strategies (minimum 2 visits/branch in a month).
• Market study: Identify and assess market needs, market potential and competitor activities and develop product composition strategy to satisfy the needs of the common man; Identification of potential new branch locations.
• Lead generation: Plan and drive marketing campaigns or activities for branches to generate leads; ensure updation in Lead management module (both activity and call center lead) and effective follow up and conversion.
• Accountability: Responsible for business disbursal/transaction numbers/values and AUM targets; Responsibility for cross selling targets based on product composition decided by branches.

B. OPERATIONS - DISCIPLINE, EFFICIENCY AND EFFECTIVENESS-

• Process adherence and Regulatory compliance: Guide and ensure proper conduct of matters relating to credit assessment, KYC adherence/data enrichment, auction, expense management, cash transit, voucher entries, updation in BRS, Key management, bank account opening, daily data backup, maintenance of records / documents / registers, closure of gold inspection/audit remarks and customer grievance, within the agreed TAT.
• Collection Management: Ensure timely interest collection by branches and recovery of over dues as per targets, guiding branches to minimize NPA status of accounts as well as auction.
• Asset Quality and Fraud Management: Guide branches to ensure quality of the assets / collaterals / ornaments pledged; take remedial actions for loss due to spurious / low purity / theft ornaments & initiate efforts for recovery, follow up of court cases and prompt action against culprits.

C. HUMAN RESOURCE MORALE, MOTIVATION OF EMPLOYEES

• Recruitment: Conduct of entire recruitment activities within prescribed TAT; BM Talent Acquisition and retention; 100% adherence to new employee documentation along with collection of SD (Security deposit) wherever applicable, timely initiation of BVC (Background verification) and PVC (Police verification) and ensuring opening of bank accounts of all new employees on or before 27th of joining month and sharing details with Corporate HR and RHR as required.
• Training and development: Identify training requirements and accordingly facilitate training in product, process and procedures for branch staff; Mentor branch staff to attract new customers, retain existing, win back lost customers, and cross sell to achieve product composition targets.
• Maintaining talent pool: Execution of proactive measures to minimize staff attrition devised by RM-HR in consultation with Corporate HR; proper assessment of manpower and deployment of surplus staff; support PMS activities during appraisal cycle.
• Staff life cycle activities: Completion of HR operational activities like on-boarding, training, attendance/regularization, leave, confirmation, transfer, deputation, internal job posting, payroll, exit, timely completion of HRMS activities, availing statutory benefits, F&F etc.
• Statutory requirements: To monitor all statutory norms are adhered to, ensure neat display of required notices and maintenance of statutory registers at branches; timely closure of matters relating to Show cause or legal notices, Shop & Establishment Registration and renewals, Contract renewals and extensions etc.
• Employee connect: Coordinate/conduct Employee engagement activities; monitor employee communication w.r.t. to new initiatives, HR policies etc.; attend to and resolve employee grievance at the initial stage itself.

D. ADMINISTRATION UPKEEP AND MAINTENANCE OF INFRASTRUCTURE

• Merchandising of branch: Ensure proper visibility of branches within locality through branding as per Corporate guidelines.
• Asset maintenance and record keeping: Upkeep and maintenance of assigned branches, guest house if any - Ensure availability, timely maintenance and renewal of furniture, critical assets (webcam, scanner, printer, CCTV, Data connectivity items etc.) and stationary; ensure branches maintain records of the same.
• Attend to and close all Infra-related issues of branches including rentals and matters relating to contract renewals, Shops & establishment Act, weighing machines & other statutory requirements, as per defined TAT.
• Expense control: Timely approval of expenses, devise and implement effective cost-control measures.
• Vendor management: Identify new vendors and manage existing ones to cater to all administrative and infrastructure needs of branches.
• Branch administration: Safety and security, Housekeeping, Hygiene and office management. Implementation of Admin processes and procedures in the branches. Timely escalation of Infra & Admin issues to line RM/ Zonal RM. Ensuring MRs are raised by branches properly and same is approved timely. To follow up with the BM on raising all requirements as well as reporting through toll free number for all IT and Non-IT breakdowns. Ensuring that branches take GRN in time.
• Preparation/maintenance of updated tracker of all IT and non-IT assets (keeping track of changes) and sharing the same when required.

(AMs are expected to provide constructive inputs in devising or modifying products, processes and policies to hierarchy.)