Area Head - Gold loan - Surat

Aditya Birla Capital; Gujarat; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Aditya Birla Capital Limited, Surat, Gujarat, invites applications for the Area Head – Gold Loans role. The incumbent will translate regional gold loan strategy into area execution, drive rapid AUM growth, and ensure profitability while maintaining strict risk discipline.

You will lead multiple branch heads, oversee portfolio quality, and ensure regulatory adherence across a distributed network. The role emphasizes strategic planning, governance, and performance management to deliver sustainable

Qualifications

• Area Head – Gold Loans is responsible for translating regional strategy into area execution, ensuring growth, profitability and portfolio quality.
• Role includes overseeing risk management, regulatory compliance and governance across the area.
• Leads teams to achieve targets in AUM, disbursement, P&L and branch expansion.

Responsibilities

• Build and nurture relationships with stakeholders in enabling functions and regional teams.
• Manage a team of branch heads and distributed branch staff across the area.
• Define business plans for the area, manpower structure and productivity benchmarks.
• Ensure compliance with RBI guidelines and risk management protocols.
• Monitor portfolio quality and market updates; drive performance of branches.

Skills

Strategy execution

Growth

Profitability

Portfolio quality

Operational governance

Job description

Business
Financial Services

Unit
Aditya Birla Capital Limited

Location
Surat, Gujarat

• o Auction Loss (%)

Internal
IT dept

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD
Business
Financial Services
Unit
Aditya Birla Capital Limited
Location
Surat, Gujarat

• Job Purpose: Write the purpose for which the job exists (in 2-3 lines) ( Max 1325 Characters)

Area Head – Gold Loans is responsible for driving strategy execution, growth, profitability, portfolio quality and operational governance across the assigned area. The role ensures achievement of AUM, disbursement, P&L, branch expansion and compliance targets through leadership of teams.

• Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

New Relationship
(Max 254 Characters)Gold loans is a new business, and the incumbent is required to build new relationship with all stakeholders of enabling functions, and all regional stakeholdersManaging Existing Relationship
(Max 254 Characters)The position holder will be managing a team – multiple branch heads and oversee distributed branch teams across the areaStructuring new Transactions
(Max 254 Characters)The role holder will define the business plans for the area, manpower structure and productivity benchmarks aligned to national strategy.Compliance of regulatory guidelines
(Max 254 Characters)The incumbent will be responsible for compliance with all regulatory requirements.Portfolio monitoringThe incumbent will be responsible for monitoring portfolio and market updates.

• Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ( Max 3975 Characters)

Organization ContextAditya Birla Capital Limited ("NBFC") is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Sep’25, ABCL has a pan-India presence with a lending book of approx. Rs. 139,500 Crores. ABCL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABCL also has a Wealth Management division. ABCL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.Business ContextJob ContextTranslate regional gold loan strategy into area execution plan while balancing rapid growth with strict risk discipline. This position execution of business initiatives, overseeing profit and loss statements, ensuring adherence to risk management and regulatory compliance, and leading teams to meet established targets.Key Challenges

• Driving rapid AUM growth while maintaining strict LTV norms, low NPAs and strong collateral cover amid gold price volatility.
• Ensuring zero deviation compliance with RBO guidelines across a large, distributed branch network without slowing business momentum.
• Preventing fraud, jewelry substitution, internal collusion and security breaches while scaling operations
• Improving performance of underproductive branches and optimizing fixed costs in a high volume, low ticker business.
• Protecting branch reputation by delivering transparent, fast and respectful customer experiences for a highly emotional asset.
• Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For most jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters)Supporting Actions (Max 1325 Characters)Scale business sustainably

• o AUM Growth YoY / QoQ
• o Disbursement Value (INR) Vs Plan
• o Active Customer Base Growth (%)
• o Market Share (%) in key geographies
• o Ticket Size (Avg Loan Amount)
• o Growth Mix – New vs Renewal loans

Profitability & P&L Management – deliver profitable growth with cost discipline

• o Net Interest Margin (%)
• o Yield on Gold Loan Portfolio (%)
• o Cost to Income Ratio
• o Operating Profit
• o ROA / ROE
• o Incremental Profit per branch

Portfolio Quality & Risk Management – required to maintain superior asset quality and collateral safety

• GNPA / NNPA (%)
• o SMA (0-30 / 31-90 days) levels
• o Gold Loan LTV (%) adherence
• o Auction Loss (%)
• o Fraud Incidence (No / Value)
• o Recover Rate (%) post delinquency

Branch Productivity – build and optimize a high performing branch network

• o Number of new branches opened vs plan
• o Break even time for new branches
• o AUM per branch
• o Disbursement per branch / per RM
• o Low performing branch reduction (%)

Sales Effective & Customer Acquisition – drive frontline productivity and customer reach

• o Disbursement per sales officers / BM
• o Customer Acquisition cost
• o Conversion ratio – lead to disbursement
• o Repeat customer ratio
• o Cross sell / Upsell Ratio

Compliance, Audit & Regulatory Adherence

• o RBI / Internal Audit Observation
• o Policy Deviation Cases
• o Gold Purity Testing Compliance
• o Documentation Accuracy
• o Zero Tolerance Breach Incident

People Leadership & Capability Building

• o Sales & branch Staff Attrition
• o Critical Role Vacancy TAT
• o Successor Readiness for key roles
• o Training Coverage
• o Productivity Improvement post training
• Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Following roles are likely to be reported to Regional Head - Gold Loan

• Branch Manager – Gold Loan
• In absence of Branch Manager – Manager Gold Valuation, Gold Loan officer, Customer Service executive
• Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with to deliver the job objectives

Relationship Type (Max 80 Characters) Frequency Nature (Max 1325 Characters)InternalIT dept
Once a week/Fortnightly
Web site updating, joint initiatives in online platform, staff IT training & back-office support
Marketing team
Once a week/Fortnightly
Discussion on need for promotional & lead generation campaigns, web-based campaigns
Support / Other functions [Risk Policy, Audit, Compliance & HR etc.]
Once a week
Need-based discussions on product, business, team requirements
ExternalCustomers
Need based
Feedback on products, complaints/ escalations management
Channel partners, Investment banks
Need based
Marketing new product recommendations, discussing funding trends and highlighting market analytics
Vendors
Need based
Discussing new product ideas, soliciting ideas, Product negotiations, joint value propositions, seeking marketing and training support, etc.