Area Head

TMI Network; India; Remote; INR 4,00,000 - 6,00,000; Full time

Job summary

A reputable insurance firm in India is seeking an experienced professional to manage lead conversion, guide clients through the insurance application process, and deliver excellent customer service. The ideal candidate should have strong communication skills and a proven ability to build customer relationships. The role involves actively engaging with leads and maintaining long-term client loyalty.

Qualifications

• Experience in insurance sales or related field is preferred.
• Ability to build rapport and trust with clients.
• Proficiency in digital marketing techniques.

Responsibilities

• Engage proactively with leads to convert them into clients.
• Guide clients through the insurance application process.
• Serve as a point of contact for existing clients, addressing their inquiries.
• Attend industry events to generate leads and expand the network.

Skills

Lead conversion strategies

Strong communication skills

Customer relationship management

Problem-solving

Job description

Lead Conversion:

Proactively engage with leads generated through various channels, including but not limited to digital marketing, referrals, and walk-ins.

Build and nurture strong relationships with potential clients to understand their insurance needs and provide customized solutions.

Present and explain insurance products effectively, addressing any concerns and objections to facilitate lead conversion.

Collaborate with the sales and marketing teams to implement strategies for lead generation and conversion.

Insurance Policy Issuance:

Guide clients through the application and underwriting process, ensuring all necessary documentation is completed accurately and efficiently.

Collaborate with underwriting and processing teams to expedite policy issuance while maintaining a high standard of accuracy.

Keep clients informed about the status of their applications and provide timely updates throughout the issuance process.

Customer Service:

Serve as a primary point of contact for existing clients, addressing inquiries, concerns, and policy-related questions promptly and professionally.

Conduct regular follow-ups with clients to assess satisfaction, identify additional needs, and explore opportunities for upselling or cross-selling.

Collaborate with the customer service team to enhance the overall customer experience and resolve issues in a timely manner.

Relationship Building:

Develop and maintain strong relationships with clients to foster long-term loyalty and retention.

Attend networking events, conferences, and other industry gatherings to expand the company s network and generate potential leads.

Actively seek feedback from clients to improve service delivery and contribute to the continuous improvement of our products and processes.