Area Collection Manager

Aditya Birla Insulators

Karnal

On-site

INR 1,500,000 - 2,300,000

Full time

14 days+

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Job summary

Aditya Birla Finance Limited in India is seeking a Collections Manager to lead the regional collections function, overseeing field activities and liaising with internal and external teams to ensure policy compliance.

The role emphasizes building an efficient collections team for the Digital Book segment with small-ticket loans, managing ECL provisions and optimizing recovery outcomes across the zone. Strong stakeholder coordination and experience in debt management are required.

Job description

1) Job Purpose:

Write the purpose for which the job exists (in 23 lines)

Max 1325 Characters

To manage the collections process at a Regional level, build and manage a bestinclass high efficiency Collections Team to enable delivery of ECL NCL parameters. livery of ECL NCL parameters and to liaise with inhouse and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

2) Dimensions:

Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Other Quantitative and Important Parameters for the job

Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile

ECL Management Stage 1 and Stage 2 (feeder for Stage 3) Provisions to be managed by the incumbent for entire Zone.

Strong vintage in handling the zone /region in debt management.

Ability to conceptualize and effectively execute the various collections strategies with focus on Small Ticket Collections

3) Job Context Major Challenges:

Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section ( Max 3975 Characters)

Organization Context

Aditya Birla Fice Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important NonDeposit accepting NonBanking Fice Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31Dec 20, ABFL has a panIndia presence with 91 branches and a lending book of Rs. 45, 560 Crores.

ABFL offers endtoend lending solutions to a diverse set of customers Retail, HNI, MSMEs, and Mid Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Fice (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Fice, Mid and Large Corporate Loans, and Infrastructure Fice loans. ABFL also has a Wealth Management division.

ABFL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Job Context

Collections function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under ficial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with malafide intentions. It also carries out overdue loan recovery from defaulting clients.

The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k 5 lacs. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective zone.

The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a strong understanding of small ticket business and challenges on the debtmanagement process.

4) Key Result Areas:

Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4 7 key result areas)

Maximum 10 KRAs can be updated

Key Result Areas ( Max 1325 Characters)

Supporting Actions ( Max 1325 Characters)

ECL Management Costs

Monitor and Control delinquency and minimize ECL for portfolio

Drive higher resolution rates resulting in reduced ECL

Review, maintain control and Optimize the cost incurred towards collections of dues.

Daily monitoring and regular reviews of delinquent portfolio

Portfolio review and monitoring

Monitor location level and subproduct level portfolios location level and at various product level within the Digital Portfolio.

Work with nonperforming defaulting borrowers to create optimum recovery solutions

Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.

Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, NonStarters, SKIPs, Fraud Cases, etc.

Ensure good grip and control on the delinquent portfolio.

Vendor Management

Liaise with agencies to drive collections processes efficiently.

Oversee selection processes for external agencies

Continuously monitor agency performance against set parameters and targets

Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements

Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers

Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Customer escalations and complaints

Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

Provide oversight and be a coach and mentor for the team

Ensure regular functional behavioral trainings of team members in collaboration with HR

Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team

5) Job Purpose of Direct Reports:

Describe the job purpose of the direct report/s to the job (in 23 lines for each report)

Collections Manager

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 23 cities, working with nonperforming defaulting borrowers to create optimum recovery solutions. To liaise with inhouse and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

6) Relationships:

Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature

Internal