ARC Support Engineer - L3 ( Switching )

Zerto; Bengaluru; Hybrid; INR 1,400,000 - 2,600,000; Full time

Job summary

Hewlett Packard Enterprise is seeking an ARC Support Engineer - L3 (Switching) in Bengaluru. The role is hybrid, requiring on-site presence about two days per week. You will lead troubleshooting for customer issues, isolate root causes in lab, and coordinate with engineering for final fixes.

Key focus areas include Juniper EX/QFX switching, IP routing, and datacenter tech like VXLAN or EVPN. Strong customer handling and proactive communication are essential.

Qualifications

• Requires BE/BTech in Electronics/Engineering or Computer Science with 6+ years in Networking.
• Exposure to Juniper/JUNOS and troubleshooting datacentre networks is preferred.
• Certifications like JNCIS/JNCIP/JNCIE or CCNA/CCNP/CCIE are a plus.

Responsibilities

• Lead and drive troubleshooting on customer-reported issues.
• Isolate product issues at hardware/software level and document communication across teams.
• Act as customer advocate for timely resolution and understand customer environment.

Skills

Customer handling

Verbal communication

Written communication

IP routing

L3/L2 networking

Datacenter technologies

Scripting (Perl/Python)

Education

BE/BTech in Electronics/Engineering or Computer Science

Tools

Juniper (routers, switches)

Ixia

Agilent

Job description

ARC Support Engineer - L3 ( Switching )

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you'll do:

• Lead and drive troubleshooting on Customer reported issues.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
• Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
• Provides technical expertise and guidance during testing, deployment and operational phases for ARC Customers.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Products to be supported - Juniper Switching Platforms (EX, QFX)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:

• Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of:

• Layer 3 - IP and related technologies (ICMP, TCP, QoS) IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN

Prefer to have understanding/Exposure/Expertise in one or more areas:

• Perl/Python/Unix/Expect scripting

What you need to bring:

Requires B.E. in Electronics/Engineering or Computer Science ( or equalent) with minimum 6+ years’ experience in Networking Industry.

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

• 4+ years extensive JUNOS experience OR minimum 5+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
• Platform Knowledge: Juniper (routers, switches), traffic generators (Ixia, Agilent)
• Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

Job:

Engineering

Job Level:

TCP_02

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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