AR Analyst

TruBridge, Inc; Chennai; Remote; INR 350,000 - 550,000; Full time

Job summary

TruBridge, Inc. seeks an AR Analyst to manage insurance claims follow-up, analyze A/R data, and resolve denials for healthcare providers. You will ensure timely reimbursements while maintaining HIPAA compliance and accurate audit trails.

The role requires experience with payer interactions, EOB review, and eligibility checks, and may involve night shifts to align with US-based processes. Remote, global delivery, with a focus on support for healthcare revenue cycle performance.

Qualifications

• High School (HSC) or Graduate equivalent.

Responsibilities

• Perform pre-call analysis and check claim status via payer calls, IVR, or payer web portals.
• Document all claim activities in client software, ensuring a clear and compliant audit trail.
• Conduct post-call analysis and record after-call actions for claims follow-up.
• Review and interpret EOBs, authorizations, medical documentation, and physician notes prior to contacting payers.
• Analyze A/R data to identify underpayments, denials, and root causes; document with denial/adjustment codes.
• Ensure compliance with reimbursement, billing, and regulatory requirements including HIPAA.
• Convert denials into payments by filing appeals or correcting claim errors.
• Perform eligibility checks, claim submission, and resubmission as required.
• Monitor fresh claims, denials, suspensions, and appeals to ensure timely resolution.
• Meet or exceed daily/weekly productivity and quality targets.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Time management

Independent work

HIPAA compliance

Education

High School diploma or GED

Tools

Waystar

Realmed

Availity

Change Healthcare

ViaTrack

MS Excel

MS Word

Google Sheets

Job description

The AR Analyst

The AR Analyst is responsible for the timely follow-up and resolution of insurance claims to ensure accurate and efficient reimbursement for healthcare providers. This role involves analyzing A/R data, performing claim status checks, handling denials, and maintaining compliance with U.S. healthcare billing and regulatory requirements. The A/R Analyst plays a critical role in optimizing cash flow, reducing days in A/R, and supporting overall revenue cycle performance.

Essential Functions

• Perform pre-call analysis and check claim status via payer calls, IVR, or payer web portals.
• Document all claim activities in client software, ensuring a clear and compliant audit trail.
• Conduct post-call analysis and record after-call actions for claims follow-up.
• Review and interpret Explanation of Benefits (EOBs), authorizations, medical documentation, and physician notes prior to contacting payers.
• Analyze A/R data to identify underpayments, denials, and root causes; document with appropriate denial/adjustment codes.
• Ensure compliance with all reimbursement, billing, and regulatory requirements (including HIPAA).
• Convert denials into payments by filing appeals or correcting claim errors.
• Perform eligibility checks, claim submission, and resubmission as required.
• Monitor fresh claims, denials, suspensions, and appeals to ensure timely resolution.
• Meet or exceed daily/weekly productivity and quality targets.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Key Result Areas (KRAs)

• Production ≥ 100% 40% Regular claims and denials
• Quality ≥ 98.5% 40% Achieve your set target on a monthly basis
• Follow SOPs and Checklists ≥ 95% 10% Follow SOPs, Site Books, and Checklists
• Time on System 9 hrs daily 4% Meet required 9 hrs time-on-system mandate (only 3 days non-adherence allowed)
• Shift Adherence Login before shift time 3% Meet required shift start/end mandate (only 2 days non-adherence allowed)
• Unapproved Leaves 0 3% No unapproved leaves allowed

Minimum Requirements

• High School (HSC) or Graduate equivalent.
• 2+ years of experience in U.S. healthcare accounts receivable follow-up and/or denial management.
• Strong written and verbal communication skills.
• Working knowledge of medical terminology, ICD-10, CPT, and HCPCS codes.
• Basic computer proficiency.
• Willingness to work continuous night shifts.

Education / Experience / Certification

Prior experience in U.S. healthcare BPO/RCM preferred.

Experience with acute EHR systems (hospital-based electronic health record platforms).

Familiarity with clearinghouses such as Waystar, Realmed, Availity, Change Healthcare, and ViaTrack.

Proficiency in MS Excel, MS Word, and Google Sheets preferred.

Skills & Technical Proficiency

• Strong analytical and problem-solving skills with attention to detail.
• Assertive and effective in resolving unpaid claims.
• Ability to manage multiple tasks while processing high volumes of claims accurately.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.
• Commitment to maintaining confidentiality and compliance with HIPAA.

Working Environment / Physical Demands

Working Environment: General office environment: Works generally at a desk in a well-lighted, air-conditioned office, with moderate noise levels. Periods of stress may occur.

Physical Demands: Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. Some walking and standing relative to interaction with other personnel.

Travel Requirements: None Occasional Moderate Frequent Very Frequent (25% or Less) (25% - 40%) (40% - 80%) (80% or m

Others

Unofficial Titles Unofficial titles may be given by the manager and used for email signature.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the "at will" employment relationship between the company and the employe Individual Contributor

Company Culture

What's it like to work for TruBridge? You'll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You'll be part of a remote team that's encouraged to push boundaries and look at things differently. And you'll contribute to supporting providers in delivering the best care possible for their communities. Are you ready to help us clear the way for care?