Apprentice, IT Operations

Connor, Clark & Lunn Financial Group; Gurugram District; Hybrid; INR 167,000 - 279,000; Part time

Job summary

Connor, Clark & Lunn Financial Group is seeking an Apprentice, IT Operations to serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement. You will provide Level 1 support across end-user technology, productivity platforms, and business applications.

In a modern, AI-enabled support environment, you will collaborate with service desk, infrastructure, application owners, and HR stakeholders.

Qualifications

• Familiarity with IT support concepts from academic, project, or internship experience.
• Experience with Windows or macOS, browsers, and mobile devices.
• Basic networking concepts (IP, Wi‑Fi, VPN) and cloud productivity tools.

Responsibilities

• Act as first point of contact for incidents and requests across technology and apps.
• Engage users via ticketing, chat, email, phone, and collaboration tools with empathy.
• Translate technical issues into plain-language explanations for users.
• Contribute to knowledge base and assist in onboarding/offboarding processes.

Skills

IT support basics

Customer service

Clear communication

Curiosity & learning

Education

IT-related coursework or internship

Tools

Windows OS

macOS

Google Workspace

Microsoft 365

Job description

We are seeking a highly client-focused Apprentice, IT Operations to serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement. You will provide Level 1 support across end-user technology, productivity platforms, and business applications, delivering consistently high-quality, professional, and empathetic support experience.You will operate in a modern, AI-enabled support environment, leveraging automation, self-service, and copilots to resolve issues efficiently, while exercising sound judgment when escalation is required. Success in this role is defined not only by issue resolution, but by clarity of communication, ownership through to closure, and the overall client experience.What Will You Do:You will collaborate closely with:Service Desk & Infrastructure teams supporting core platforms, endpoints, and networksApplication owners and vendors supporting business and productivity applicationsInformation Security to ensure secure handling of accounts, devices, and dataHR and business stakeholders supporting onboarding/offboarding processes and ongoing user needsAct as the first point of contact for incidents, requests, and questions across technology and business applications.Engage users through multiple channels (ticketing system, chat, email, phone, collaboration tools) with professionalism, empathy, and clarity.Translate technical and application-related issues into clear, plain-language explanations.Operating systems, browsers, and productivity platforms (e.g., Microsoft 365, Teams, Exchange)Business and productivity applications within defined Level 1 scopeNetwork access and basic connectivity (Wi-Fi, VPN, remote access)Basic device and account supportContribute to continuous improvement by:- Accurately categorizing and tagging tickets- Converting repeat issues into knowledge base articles- Providing feedback to improve AI accuracy and self-service effectivenessPerform Level 1 identity and access tasks in line with policy:Password resets, account unlocks, MFA setup and troubleshootingStandard access requests using predefined roles and workflowsSupport onboarding/offboarding processes to ensure colleagues have the right access at the right time.Follow identity verification procedures rigorously.Opportunities for automation, standardization, or experience improvement Support initiatives focused on raising service quality, improving first-contact resolution, and reducing repeat incidents.What You Bring:Basic Knowledge & Learning FoundationBasic understanding of IT support or service desk concepts (academic, project, or internship experience acceptable)Familiarity with:- Windows and/or macOS, browsers, and mobile devices- Cloud productivity tools such as Microsoft 365 or Google WorkspaceBasic networking concepts (IP, Wi‑Fi, VPN – beginner level)Interest in AI tools, automation, and modern IT systemsCore CompetenciesClient‑First Mindset: You treat support as a service relationship, not just a ticket queueExceptional Communication: Clear, calm, and audience‑appropriate communicationJudgment & Ownership: Ability to resolve, escalate appropriately, and stay accountableCuriosity & Learning: Willingness to document, share knowledge, and continuously improveSecurity‑Conscious: Consistently follows security and data protection practices#LI-HYBRID #LI-PJ1What We OfferAt Connor, Clark & Lunn Financial Group, we're \"invested in our greatest asset, you\". Our shared goals reflect what matters most to our people:Your community: we foster belonging through collaboration, inclusion and flexibility. Enjoy social events, volunteering and a strong commitment to corporate social responsibility. Our flexible work practices are designed to support work-life balance and provide employees with flexibility in where and how they workYour growth: we prioritize your development with meaningful work, continuous learning budgets, paid study days and support for professional designations.Recognizing you: your contributions are rewarded with competitive total compensation, retirement savings support, wellness credits, enhanced parental leave, and comprehensive health benefits.For a closer look at how you can build your career with us, we invite you to explore cclgroup.com.We are committed to providing an inclusive, accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact [e-mail] if you require accommodation.AI may be used to support certain stages of our screening & recruitment process. These tools support, but do not replace, human judgment and decision-making.