Apprentice, India Tier-1 Operations - People Services

GSK; Bengaluru; Hybrid; INR 350,000 - 550,000; Full time

Job summary

GSK in Bengaluru, India, is hiring for a People Services & Support associate to ensure data quality and enable downstream processes in Workday for Tier 1 transactional support across the employee life cycle. You will perform manual data entry, respond to policy queries via chat and ServiceNow, and support KPI-driven service delivery.

The role emphasizes data management, process adherence, and collaboration with the compliance and enablement teams to maintain a high-quality PS organization

Qualifications

• Experience with Workday transactional processing across employee life cycle.
• Strong data management and quality assurance capabilities.
• Familiarity with HRIS and policy guidance processes.

Responsibilities

• Supporting the life cycle of an employee through routine Workday/Local transactional processing/approval Hire Processing.
• Employee Documentation management
• Confirmation process
• Personal Information / Legal Name Change
• Clearing Workday inbox actions
• Transactions related to Employee life cycle
• Support employees with policy queries through chat and servicenow tickets.
• Follow the process audit framework and help the effectiveness team in data driving quality.
• Support other team members with reviewing and drafting policies.

Skills

Data quality

Workday

HRIS

Data analysis

Tools

ServiceNow

Job description

Job Purpose

This position is a member of the People Services & Support India (Rx and GCC) and plays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected and maintaining a compliant People Services organization.

This position is essential to support in the Workday for all Tier 1 Transactional Support related to Employee Life cycle and support of PS Service delivery obligations.

This position requires an action oriented professional, who will provide essential support in the processing of employee data via manual data entry in Workday.

The position will ensure high quality customer service delivery, meeting all KPI's and other Metrics as determined by GSK globally, and where applicable, locally

Key Responsibilities

Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role.

• Supporting the life cycle of an employee through routine Workday/Local transactional processing/approval Hire Processing
• Employee Documentation management
• Confirmation process
• Personal Information / Legal Name Change
• Clearing Workday inbox actions
• Transactions related to Employee life cycle
• Support employees with policy queries through chat and servicenow tickets.
• Follow the process audit framework and help the effectiveness team in data driving quality.
• Support other team members with reviewing and drafting policies.

Skills

Case Management Software, Continual Improvement Process, Critical Thinking, Data Analysis, Data Management, Document Management, Escalation Management, Human Resource Information Systems (HRIS), Prioritization, Problem Solving, SLA Management, Standards Compliance

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [e-mail] to discuss your needs.