Apprentice

American Express; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Cab facility

Free meals

Flexible working model with hybrid

Training and development opportunities

Job summary

American Express Global Commercial Services (GCS) seeks a trainee apprentice to support GCS India Operations. The role offers structured training, collaboration, and exposure to the dynamic world of American Express.

Responsibilities include day-to-day operations, ensuring policy compliance, SLAs, and cross-functional coordination. You will develop reports, dashboards, and status updates, with a focus on client experience and control environment.

Qualifications

• Graduates in any discipline; commerce/business preferred.
• Excellent verbal and written communication skills.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Ability to collaborate with all levels of management.
• Willingness to learn in a fast-paced environment.
• Flexible to work across different shifts.

Responsibilities

• Manage day-to-day business operations supporting GCS India.
• Assist teams and leaders in customer deliverables and control activities.
• Ensure adherence to SOPs and compliance standards in operations.
• Execute tasks per SLAs and maintain process quality.
• Collaborate with cross-functional teams to drive initiatives.
• Identify process improvements to increase efficiency and client experience.
• Provide reports, dashboards, presentations, and status updates.

Skills

Communication skills

MS Office

Collaboration

Adaptability

Time management

Shift flexibility

Education

Graduates in any discipline (preferably Commerce/Business Administration/Economics/Banking and Finance)

Job description

Job Description

How will you make an impact in this role? American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. GCS trainee apprentice will be responsible for supporting GCS India Operations and the role will involve structured training, collaboration, and opportunity to experience the dynamic world of American Express.

Job Description

How will you make an impact in this role? American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. GCS trainee apprentice will be responsible for supporting GCS India Operations and the role will involve structured training, collaboration, and opportunity to experience the dynamic world of American Express.

Responsibilities

Key responsibilities

• Manage day-to-day business operations supporting GCS India. Assist teams and leaders in customer deliverables and control related activities to ensure seamless service delivery and control environment
• Ensure adherence to Company policies, Standard Operating Procedures (SOPs), and American Express compliance standards in all operational processes
• Execute tasks in alignment with Service Level Agreements (SLAs) and maintain process quality in line with established guidelines to maintain consistency and accuracy
• Collaborate with cross-functional teams and stakeholders to facilitate the smooth execution of assigned tasks, initiatives, and projects
• Identify process improvement opportunities by recognizing gaps and recommending enhancements to increase efficiency, elevate the client/customer experience and enhance the control environment
• Maintain high performance standards by ensuring effectiveness, efficiency, and quality in all deliverables
• Provide operational support including developing and maintaining reports, dashboards, presentations and status updates for ongoing activities

Qualifications

Skills and Experience Requirements

• Graduates in any discipline (preferably Commerce/Business Administration/Economics/Banking and Finance)
• Excellent verbal & written communication skills
• Working knowledge of MS-Office (Excel, PowerPoint, Word)
• Ability to collaborate effectively across all levels of management
• Demonstrate positive attitude, agility, and willingness to learn and develop. Ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
• Must be flexible to work across different shifts

Compliance Language

Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well being. That means we prioritize their physical, and mental health through each stage of life. Benefits include:

• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.