Apprentice

SITA; Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

SITA is seeking an Apprentice to gain hands-on experience across IT administration, customer service, reporting and network management. You'll work in a dynamic environment, learn from mentors, and develop technical skills while supporting 24x7 operations.

Ideal candidates have a technical background (CS/EC or equivalent), strong English communication, and a proactive mindset to learn and solve problems in a collaborative team setting.

Qualifications

• Diploma or graduate degree in CS/Engineering or equivalent; preferred.
• Knowledge of DNS, DHCP, TCP/IP and networking basics.
• Strong English communication and willingness to learn.

Responsibilities

• Log incidents received via emails and respond to customers promptly.
• Open, update, and close tickets in ITSM tool.
• Run daily Excel reports and compile metrics.
• Perform basic quality checks for accuracy.
• Maintain team dashboards used for monitoring.
• Coordinate with internal and external stakeholders on projects.
• Handle other Excel-related tasks as required.
• Troubleshoot basic network connectivity issues.
• Be ready for Day and Night shifts to support 24x7 operations.

Skills

Customer communication

Networking basics

MS Office

Technical aptitude

Teamwork

Education

Diploma/Graduate degree (CS/EC or equivalent)

Job description

Overview

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

Purpose

An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands‑on experience, learning from seasoned professionals and mentors and developing technical skills.

Key Responsibilities

• Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
• Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
• Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
• Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
• Dashboard Maintenance: Maintain tool dashboards used by the team.
• Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
• Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
• Primary troubleshooting network connectivity issues, ensuring proper network configurations.
• Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support.

Qualifications

Knowledge & Skills

• Excellent customer communication skills both verbal and written in English.
• Fundamental understanding of computers and technology is essential.
• Knowledge of networking and web standards such as DNS, DHCP, TCP/IP, HTTPS.
• Technical awareness in computer systems, software, and hardware.
• Ability to quickly learn new technologies.
• Excellent interpersonal skills, capable of working collaboratively in a team environment.
• Good knowledge of MS office.
• A proactive approach to problem‑solving and a willingness to take on new challenges.

Profession Competencies

• Info Gathering
• Customer Service and Service Excellence Attitude
• Technical Communication and aptitude

Core Competencies

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Results Orientation
• Teamwork

Education & Qualifications

• Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)
• Any technical Certification/Exposure to Technologies is desirable