Applications Administrator II

ThermoFisher Scientific; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Thermo Fisher Scientific is seeking a systems support professional to provide skilled implementation, operational and maintenance support for enterprise applications in a Bengaluru office. Responsibilities include troubleshooting, software deployment, scripting, and coordinating changes with internal teams and vendors.

The role requires a bachelor's degree and 3+ years of relevant experience, with familiarity in Windows and Linux server environments and comfort with relational databases.

Qualifications

• Bachelor's degree or equivalent required; familiarity with enterprise systems advantageous.
• Experience with server administration in Windows and Linux environments.
• Knowledge of Docker/Podman, Oracle and SQL Server for database interactions.

Responsibilities

• Troubleshoots, diagnoses and resolves application-specific issues.
• Installs and maintains enterprise and laboratory software and related hardware.
• Writes deployment scripts and patch applications to ensure proper rollout.
• Develops testing methods for post-deployment validation.
• Executes change requests and configurations per procedures.
• Liaises with internal teams and vendors for issue resolution.

Skills

Server administration

Docker/Podman

Oracle/SQL Server

Problem solving

Interpersonal skills

Learning new tech

Education

Bachelor's degree or equivalent

Tools

Docker/Podman

Oracle

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description :

Provides skilled implementation, operational and maintenance support for enterprise applications. Maintains a stable systems environment with minimal downtime and maximum performance. Employs skilled systems knowledge to ensure proper daily operation of clinical and/or corporate systems and applies experience with direction to troubleshoot problematic applications. For the Labs this also includes support for analytical software and associated dedicated hardware as well as administrative support for server based laboratory applications.

Essential Functions

• Troubleshoots, diagnoses and resolves application-specific support issues.

• Installs and maintains enterprise and/or laboratory application software (including dedicated hardware), application code deployments and configuration changes.

• Writes scripts to ensure appropriate deployment of applications and / or patches

• Develops methods for testing applications post deployment

• Executes change requests and qualifications.

• Liaises with other internal groups and vendors.

• Liaises with business groups to determine long-term issue resolution.

• Makes recommendations to improve existing processes and methods to sustain systems performance.

Job Complexity

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Job Knowledge

Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Supervision Received

Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Exercises judgment within defined procedures and practices to determine appropriate action.

Business Relationships

Contacts are primarily with immediate supervisor, and other personnel in the department. Builds stable working relationships internally

Qualifications:

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 3+ years) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:

• General understanding of server administration and architecture ( Windows Server and Linux ). Ex. navigating Linux directory structures, understanding Windows services, and troubleshooting using the Windows event viewer.

• Experience in Docker/Podman.

• Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. Authoring Structured Query Language (SQL)-based queries, troubleshooting PL/SQL packages

• Support knowledge of the applications/technology being supported

• Moderate support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)

• Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups

• Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors

• Self-motivated with the initiative to see issue resolution through to completion

• Business focused approach with strong interpersonal skills

• Positive attitude with a commitment to a high quality of work

• Demonstrated competency to learn new technical skills

Working Hours for India - 1:00 PM to 10:00 PM IST

Working Hours for Manila - 3:30 PM to 12:30 AM PST

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.