Application Tech Support Practitioner

Accenture; Hyderabad, Mumbai; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A leading consulting firm in Hyderabad is seeking an Application Tech Support Practitioner to serve as an interface between clients and systems. The ideal candidate should possess strong communication skills and have experience in event production, including handling audio and video devices. The role requires 2 years of experience in a technical production environment and the ability to work independently as well as in teams.

Qualifications

• 2 years of experience in Technical Production.
• 1-year experience in handling Audio/Video devices for event production.
• Excellent communication skills, with neutral accent.
• Strong written communication skills with email etiquette.

Responsibilities

• Coordinate and supervise all aspects of event production.
• Oversee pre-production, production, and post-production work.
• Diagnose issues and take necessary action to resolve them.

Skills

Unified Communication and Collaboration Operations

Education

Any Graduation

Job description

Overview

Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills

• Unified Communication and Collaboration Operations

Good to have skills

• NAMinimum

2 year(s) of experience is required

Educational Qualification: 15 years full time education

Project Role (alternative wording found in description)

SW/Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Skills

• Unified Communication and Collaboration Operations Good to Have

Job Requirements

• Key Responsibilities: 1 to 2 years of experience in Technical Production
• Minimum 1-year experience in handling Audio / Video devices to manage event production
• Excellent communication skills, with neutral accent
• Excellent written communication skills with email etiquettes
• Fundamental Technical know-how on system trouble shooting
• Ready to learn new technologies
• Technical Experience: Should be able coordinate and supervise all aspects of a production of event, from the creative to the administrative
• Should be able to oversee and take care all elements of pre-production, production, and post-production work
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group
• Technologist to respond to the Customer quires predominantly through Voice Interaction and through email, chat
• Professional Attributes: Excellent verbal and written communication skills
• Customer handling skills and good interpersonal skills
• Ability to take complete ownership of the tasks
• High level of initiative and innovative ideas
• Positive Attitude towards work
• Ability to work as Team
• Work independently with minimal assistance
• Educational Qualification: Any Graduation
• Additional Info: Good to have Video Conferencing infrastructure knowledge/experience
• Qualification: 15 years full time education