Application Support Team Lead

Computershare; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health and wellbeing

Paid time away from work

Save for your future

Income protection

Parental leave

Job summary

Computershare Technology Services is hiring an Application Support Team Lead in Hyderabad. You will oversee the application support team, triage and resolve software issues, and coordinate with infrastructure and development services to ensure timely delivery of fixes.

The role requires strong leadership, stakeholder communication, and adherence to ITIL processes. It offers a hybrid work model with in-office collaboration and flexible remote work options for part of the week.

Qualifications

• 3+ years of experience in a complex support environment.
• Strong interpersonal skills with international stakeholders.
• Experience leading a small team and applying ITIL governance.

Responsibilities

• Oversee the application support team and resolve issues with the Service Desk and other tech teams.
• Act as escalation point for urgent situations and coordinate with CAB/IR meetings.
• Manage day-to-day operations and plan support activities to ensure continuity of service.

Skills

Team leadership

ITIL knowledge

Stakeholder management

Service desk support

Analytical skills

Customer service

Problem solving

Communication

Tools

Service desk tools

Job description

Job Description

Location:

Hyderabad, India (Hybrid)

This is a hybrid position primarily based in Hyderabad, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

When you join this dynamic team as a Application Support Team Lead, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.

Computershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.

A role you will love

This role is responsible for the support and maintenance of business-critical applications, ranging from in-house developed systems to third party software, across multiple technology frameworks. As the Team Leader, you will be responsible for ensuring the Application Support team performs effective triaging and resolution of software support issues, often coordinating the involvement of multiple technology teams, including infrastructure and development services. The position is required to work closely with the Service Management and Development teams, utilising the core ITIL principles in Change, Release, Incident and Problem management, as well as supporting the successful delivery of new services/applications into the production environment. The Application Support Team Leader is required to forge strong working relationships with key business stakeholders to support demanding priorities and work with other CTS teams, providing support to businesses globally to ensure consistency and alignment of processes and best practice.

• Oversee the application support team providing resolution of application issues for users, partnering with the Service Desk and other technology support teams as required.
• Act as an escalation point for situations requiring urgent attention.
• Management of support analysts within the team to:
• Manage day-to-day operations of support services so that user problems are identified, prioritized, researched, resolved and followed up quickly and competently
• Plan, prioritise and schedule support activities to ensure continuity of service, including DRP & BCP events
• Assist Support Analysts with prioritisation of work items
• Facilitate effective communication between the Application Support team, Service Desk, development teams and other stakeholders.
• Conduct regular reviews of processes, standards and templates with a view to continuous improvement.
• Participate in and represent CTS Development in all key review meetings/forums including the Change Advisory Board (CAB) and Incident Review (IR) meetings.
• Analyse support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved
• Adhere to all IT governance process including: Global Development & Infrastructure Councils, Change Advisory Board, and Computershare Risk Assessment Methodology (CRAM).

What will you bring to the role?

• 3+ years of experience as a Support Analyst working in a complex environment
• Strong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders, including international stakeholders.
• High level of initiative with ability to deal with multiple projects simultaneously with conflicting priorities.
• Proven experience supporting integrated products
• Strong leadership, influencing, negotiation and communication skills
• Excellent customer service skills
• Ability to work under pressure and set, work and deliver to tight deadlines/milestones
• Excellent analytical and research skills with the ability to collect and analyse complex material and data and present it in accessible formats
• Experience leading or mentoring a small team
• Knowledge of ITIL methodology
• Proficient with service desk tools

Rewards designed for you

Health and wellbeing

Our health and wellbeing rewards are designed to support you and your family.

Paid time away from work

Our employees enjoy a competitive paid time off package.

Save for your future

We will support you along your retirement savings journey.

Income protection

To ease concerns when the unexpected occurs, our package includes short and long‑term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Parental leave

We offer paid parental leave, flexible working, and a caring and inclusive culture.

And more. Ours is a welcoming and close‑knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.