Application Support Engineer (L2/L3)

Allata; Maharashtra; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Allata, a global consulting and technology services firm, is looking for an Application Support Engineer (L2/L3) to join its Pune delivery team. You will own incident triage, RCA, and production support across multiple client projects, APIs, and Azure cloud infrastructure.

You will maintain and enhance backend APIs built with .NET 8/7/6, C#, ASP.NET Core, EF Core, and modern frontend frameworks. You will leverage AI-assisted tools and monitor health with App Insights, New Relic, and ELK, while

Qualifications

• 4 to 8 years in .NET development/L2-L3 support covering SLA management, incident triage, log analysis, RCA.

Responsibilities

• L2/L3 Support & Multi-Project Triage: Support and own incident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.
• .NET & Frontend Engineering: Maintain and enhance backend APIs and web applications built with .NET 8/7/6, C#, ASP.NET Core, EF Core, and modern frontend frameworks (Angular or React).
• AI-Assisted Development (AIED): Leverage AI tools (GitHub Copilot, Claude, Cursor) to accelerate debugging, code refactoring, log analysis, automated testing, and RCA documentation.
• Performance Tuning & Observability: Optimize SQL Server queries, execution plans, indexing, and caching; monitor application health using App Insights, New Relic, or ELK.
• Cloud, DevOps & Containers: Support Azure services (App Services, Functions, Key Vault, Service Bus), maintain Azure DevOps / GitHub Actions CI/CD pipelines, and support Docker/Kubernetes container deployments.
• Operations, Security & Mentorship: Adhere to ITSM/SLA standards using Helpdesk tools, enforce OWASP security and OAuth 2.0 practices, maintain runbooks/SOPs, and mentor junior engineers.

Skills

Communication

SLA management

Incident triage

Root-cause analysis

Log analysis

RCA

Agile ceremonies

Mentoring

Night shifts

Curiosity

Tools

NET 8/7/6

ASP.NET Core

Web API

EF Core

Angular/React

TypeScript

HTML5

CSS3

SQL Server

Azure

DevOps

Docker

Kubernetes

Git

Azure DevOps

GitHub Actions

App Insights

New Relic

ELK

GitHub Copilot

Claude

Cursor

Job description

Allata is a global consulting and technology services firm founded in 2016, with 350+ employees across the US, India, and Argentina. We partner with some of the world's largest enterprises to move AI from idea to production — building intelligent agents, data foundations, and governance frameworks that scale.

Our teams work at the intersection of strategy, engineering, data, and design, helping clients modernize their technology, unlock data value, and create meaningful digital experiences. At Allata, you'll join an agile, cross-functional team that works closely alongside clients — making a real impact and building lasting partnerships.

We at IMRIEL (An Allata Company) have cultivated an exceptional environment with advanced technologies and driven by a culture of continuous learning, collaboration, and engineering excellence.

We are looking for a smart, passionate, and analytical Application Support Engineer (L2/L3) who thrives on solving complex problems, optimizing high-performing systems, and maintaining production resilience for enterprise-grade applications.

If you are energized by deep technical troubleshooting, modern cloud architecture, and continuously sharpening your skills with cutting‑edge engineering tools, this opportunity is for you.

Experience: 4 to 8 years.

Location: Pune

Key Responsibilities:

• L2/L3 Support & Multi-Project Triage: Support and own incident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.
• .NET & Frontend Engineering: Maintain and enhance backend APIs and web applications built with .NET 8/7/6, C#, ASP.NET Core, EF Core, and modern frontend frameworks (Angular or React).
• AI-Assisted Development (AIED): Leverage AI tools (GitHub Copilot, Claude, Cursor) to accelerate debugging, code refactoring, log analysis, automated testing, and RCA documentation.
• Performance Tuning & Observability: Optimize SQL Server queries, execution plans, indexing, and caching; monitor application health using App Insights, New Relic, or ELK.
• Cloud, DevOps & Containers: Support Azure services (App Services, Functions, Key Vault, Service Bus), maintain Azure DevOps / GitHub Actions CI/CD pipelines, and support Docker/Kubernetes container deployments.
• Operations, Security & Mentorship: Adhere to ITSM/SLA standards using Helpdesk tools, enforce OWASP security and OAuth 2.0 practices, maintain runbooks/SOPs, and mentor junior engineers.

What you need:

Basic Skills & Qualifications

• Experience & Support: 4 to 8 years in .NET development/L2-L3 support covering SLA management, incident triage, log analysis, RCA, and managing support across multiple parallel project workstreams.
• Core Tech Stack: C#, .NET 8/7/6, ASP.NET Core, Web API, Entity Framework Core, LINQ, and modern frontend frameworks (Angular or React) with TypeScript, HTML5, and CSS3.
• Database Mastery: SQL Server/T-SQL expertise, including query tuning, indexing, stored procedures, and execution plan analysis.
• Architecture & Clean Code: Strong understanding of OOP, SOLID principles, Clean Architecture, and secure coding practices (OWASP, OAuth 2.0, OpenID Connect).
• Cloud & DevOps: Experience with Microsoft Azure (App Services, Functions, Key Vault, Service Bus), CI/CD pipelines (Azure DevOps/GitHub Actions), Git, Docker, and Kubernetes basics.
• Observability & AI Tools: Hands‑on experience with monitoring platforms (App Insights, New Relic, ELK) and AI‑assisted engineering tools (GitHub Copilot, Claude, Cursor).
• Soft Skills & Process: Excellent communication skills, active participation in Agile ceremonies, experience mentoring junior engineers, and readiness for US‑aligned night shifts.

Good to Have

• Microservices, Domain‑Driven Design (DDD), CQRS, and event‑driven architecture.
• Redis, RabbitMQ, Kafka, or NoSQL (MongoDB).
• Infrastructure as Code (Terraform/Bicep) and SRE deployment strategies (Blue/Green, Canary).
• Active Azure, AWS, or GCP certifications.

Personal Attributes

• Multi‑Tasking & Ownership: Strong ability to prioritize, context‑switch seamlessly, and maintain strict SLAs across multiple live application environments simultaneously.
• Resilience & Growth: Strong accountability for production uptime, analytical troubleshooting, and eagerness to adopt modern AI tools and engineering practices.
• Intellectual curiosity and willingness to adopt new tools, technologies, frameworks, and engineering practices.

At Allata, we value differences.

Allata is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Allata makes employment decisions without regard to race, color, creed, religion, age, ancestry, national origin, veteran status, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability or any other legally protected category.

This policy applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.