Application Support Engineer-II

Tekion Corp; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekion Corp in Bengaluru is seeking an Application Support Engineer II to resolve complex application issues, ensure operational continuity, and optimize system performance. You will collaborate with engineering, product, and DevOps teams, analyze logs, and automate routine tasks to improve support workflows.

Ideal candidates have 3–5 years in application support, strong SQL/log analysis skills, scripting ability, and experience with Jira, ServiceNow, Splunk, and Datadog.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 3–5 years of experience in application support, IT operations, or technical troubleshooting roles.
• Proficiency with SQL, log analysis, and scripting (e.g., Python, Bash) for issue investigation and automation.
• Experience with enterprise ticketing and monitoring tools (e.g., Jira, ServiceNow, Splunk, Datadog).
• Familiarity with software deployment pipelines, APIs, and cloud environments (e.g., AWS, GCP).
• Strong problem-solving skills, attention to detail, and ability to manage competing priorities.
• Effective communicator with experience collaborating across technical and non-technical teams.

Responsibilities

• Investigate and resolve advanced application issues, coordinating with Engineering and Product teams as needed.
• Perform in-depth analysis of logs, queries, and system behavior to identify root causes and implement corrective actions.
• Lead efforts in automating routine tasks and enhancing support workflows to improve resolution times and service quality.
• Maintain and improve internal documentation, runbooks, and knowledge base content.
• Support the rollout of new features and releases, including validation and post-deployment monitoring.
• Act as an escalation point for junior support engineers, providing technical guidance and mentoring.
• Participate in incident response and root cause analysis efforts, ensuring long-term remediation plans are in place.
• Collaborate with DevOps and Infrastructure teams to monitor application health and performance proactively.

Skills

Analytical skills

SQL & log analysis

Scripting (Python, Bash)

Effective communicator

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Jira

ServiceNow

Splunk

Datadog

Job description

About Tekion

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

About Tekion

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Application Support Engineer II

Responsible for independently managing complex application support issues, ensuring operational continuity, and driving improvements in system performance and end-user experience. This role requires strong technical troubleshooting skills, collaboration with cross-functional teams, and ownership of key support processes and service delivery metrics.

Key Roles & Responsibilities

• Investigate and resolve advanced application issues, coordinating with Engineering and Product teams as needed.
• Perform in-depth analysis of logs, queries, and system behavior to identify root causes and implement corrective actions.
• Lead efforts in automating routine tasks and enhancing support workflows to improve resolution times and service quality.
• Maintain and improve internal documentation, runbooks, and knowledge base content.
• Support the rollout of new features and releases, including validation and post-deployment monitoring.
• Act as an escalation point for junior support engineers, providing technical guidance and mentoring.
• Participate in incident response and root cause analysis efforts, ensuring long-term remediation plans are in place.
• Collaborate with DevOps and Infrastructure teams to monitor application health and performance proactively.

Basic Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 3–5 years of experience in application support, IT operations, or technical troubleshooting roles.
• Proficiency with SQL, log analysis, and scripting (e.g., Python, Bash) for issue investigation and automation.
• Experience with enterprise ticketing and monitoring tools (e.g., Jira, ServiceNow, Splunk, Datadog).
• Familiarity with software deployment pipelines, APIs, and cloud environments (e.g., AWS, GCP).
• Strong problem-solving skills, attention to detail, and ability to manage competing priorities.
• Effective communicator with experience collaborating across technical and non-technical teams.

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.