Application Support Engineer

IQVIA; Ernakulam; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

IQVIA in Kochi is seeking an Application Support professional to participate in analytical and technical support for technology product development.

The role involves collaborating with customers and project teams to gather requirements, manage ticket queues, and assist in QA, UAT, and production launch support for diverse client engagements.

Formación

• Bachelor's Degree in Computer Science or related field.
• 2 years of related experience.
• Role emphasizes technical knowledge over people management.

Responsabilidades

• Gather requirements and translate into technical specs.
• Manage day-to-day ticket queue for clients with timely completion.
• Prepare recurring internal meetings and track timelines.
• Ensure all tickets are up to date and escalate as needed.
• Build weekly client status slides and provide project snapshots.
• Provide Tier 2/3 technical support for custom integrations.

Conocimientos

Troubleshooting

Incident Resolution

Application Support

Educación

Bachelor's Degree in Computer Science

Herramientas

ServiceNow

CloudOps

Production Support Tools

Descripción del empleo

Job Overview

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Application Support & Operations

Primary Skills

• Troubleshooting
• Incident Resolution
• Application Support

Secondary Skills

• ServiceNow
• CloudOps
• Production Support Tools

Location

Kochi

Experience

For G130 2 to 4 years

For G140 5 to 7 Years

for G150 8 to 12 Years

Essential Functions

• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.
• Helps prepare recurring internal meetings and advises on timeline progression.
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 2/3 technical support for custom integrations
• Has working knowledge of support processes and working in support environment.
• Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience
• 2 years of related experience Req
• Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
• Requires the application of expertise in professional area(s) to achieve results.
• Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others.

Additional Information

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.