Application Specialist-South(Ultrasound)

The Practice Centre; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading Healthcare Equipment Company is seeking a Zonal Application Specialist (South India) to oversee clinical applications support for Ultrasound and Mammography. This role involves conducting user training sessions, ensuring customer satisfaction, and guiding regional application teams. The ideal candidate will have a relevant degree and at least 10 years of experience in ultrasound or mammography applications, along with strong analytical and leadership skills. This full-time position requires extensive travel across South India.

Qualifications

• Minimum 10 years of experience in ultrasound and/or mammography applications.
• At least 3 years in a zonal or senior application role.

Responsibilities

• Conduct advanced user training sessions for clinicians and technicians.
• Support installation teams for clinical acceptance and handover.
• Provide refresher training to existing users.
• Lead pre-sales demonstrations and evaluate clinical use.
• Act as the primary clinical contact for key customers.

Skills

Excellent communication

Presentation skills

Interpersonal abilities

Strong analytical skills

Leadership skills

Mentoring skills

Education

Bachelor’s or Master’s degree in Radiography

Biomedical Engineering

Allied Health Sciences

Job description

We are partnering with a leading Healthcare Equipment Company. The position is Zonal Application Specialist (South India) - USG & Mammography who will lead and manage clinical applications support for Ultrasound (USG) and Mammography modalities across the assigned zone. The role ensures excellence in product demonstrations, user training, and post‑installation support while mentoring regional application teams and driving customer satisfaction and product adoption.

Key Responsibilities

• Conduct advanced user training sessions for clinicians, radiologists, and technicians on ultrasound and mammography systems.
• Ensure high‑quality clinical outcomes through image optimization, workflow customization, and best practice sharing.
• Support installation teams for clinical acceptance and smooth handover of equipment.
• Provide refresher and advanced training to existing users for continued engagement.
• Lead pre‑sales demonstrations and clinical evaluations across key hospitals and diagnostic centers.
• Work closely with the sales team to highlight product strengths and address clinical requirements during presentations.
• Support tender processes by providing product comparisons, technical inputs, and clinical insights.
• Track and analyze demo‑to‑sale conversion metrics and suggest improvements.
• Guide and mentor regional application specialists within the zone, ensuring consistency in training quality and delivery.
• Develop and implement standardized application protocols and training modules across modalities.
• Conduct internal capability‑building programs for new hires and channel application teams.

Customer Relationship & Satisfaction

• Act as the primary clinical contact for key customers in the zone.
• Regularly visit user sites to monitor system usage, gather feedback, and resolve clinical issues.
• Ensure high levels of customer satisfaction through proactive support and continuous engagement.
• Partner with KOLs (Key Opinion Leaders) and organize CME programs, workshops, and webinars to promote clinical excellence.

Coordination & Feedback

• Liaise with product management, marketing, and R&D teams to share customer feedback and feature enhancement suggestions.
• Collaborate with the service team to address system performance issues affecting clinical usage.
• Maintain detailed reports on training, customer visits, and product performance.

Key Performance Indicators (KPIs)

• Quality and number of trainings and demos conducted.
• Customer satisfaction scores and repeat engagement.
• Demo‑to‑sale conversion and support efficiency.
• Team development and adherence to standardized training protocols.
• Timeliness and accuracy of reporting and feedback.

Qualifications & Experience

• Education: Bachelor’s or Master’s degree in Radiography, Biomedical Engineering, or Allied Health Sciences.
• Experience: Minimum 10 years of experience in ultrasound and/or mammography applications, with at least 3 years in a zonal or senior application role.

Soft Skills

• Excellent communication, presentation, and interpersonal abilities.
• Strong analytical, leadership, and mentoring skills.
• Willingness to travel extensively across the assigned zone.

Seniority Level

• Mid-Senior level

Employment Type

• Full‑time

Job Function

• Customer Service

Industries

• Medical Equipment Manufacturing