Application Services Lead

Axi; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Health Insurance

Annual leave 18 days

Sick leave 12 days

Public holidays

Maternity leave

Learning & training

Certifications

Job summary

Axi in Bengaluru, India, is seeking an experienced Application Services Lead to oversee delivery, support, and continuous improvement of critical business applications. You will manage a global team, ensure reliability, performance, and 24/7 operations, and drive automation to enable new products and services.

The role requires strong incident management, ITIL familiarity, and hands-on experience with Kubernetes, CI/CD, cloud platforms, and observability tools.

Qualifications

• Proven experience in an Application Support / Application Services leadership role.
• Strong incident management, service delivery and operational support background.
• Experience with Kubernetes, CI/CD and DevOps practices.
• Experience with cloud platforms (AWS, Azure, or similar) and modern architectures.
• Familiarity with monitoring and observability tools (e.g., Datadog, Zabbix).
• Itil familiarity or similar ITSM framework awareness.

Responsibilities

• Oversee end-to-end delivery and support of business-critical applications.
• Lead and develop the Application Services team across global time zones.
• Define SLAs and KPIs for availability, performance, and user satisfaction.
• Drive automation, enhancements, and optimisation initiatives.
• Manage incident response and escalations to ensure rapid resolution.

Skills

Leadership

Incident management

CI/CD

DevOps

Kubernetes

Cloud (AWS/Azure)

Stakeholder management

Communication

Operational excellence

Tools

Datadog

Zabbix

Job description

Job Description:

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in India.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Lets talk about the cool stuff you will do at Axi!

The Application Services Lead role sits within Axi’s Technology department and is responsible for overseeing the delivery, support, and continuous improvement of applications that power critical business operations.

In this leadership role, you will manage a team of Application Services Engineers, ensuring application reliability, performance, and scalability across a global, high-availability environment. You will work closely with stakeholders across the business to optimise application functionality, drive operational excellence, and support the delivery of new products and services.

Your EDGE Assignment / You Will

• Oversee the end-to-end delivery and support of business-critical applications across the organisation.
• Ensure effective shift handovers across global time zones, supporting a 24/7 operational model.
• Lead, mentor, and develop the Application Services team, fostering a high-performance culture.
• Allocate resources effectively to meet service delivery and project demands.
• Promote a culture of collaboration, accountability, and continuous improvement.
• Ensure applications are maintained, patched, upgraded, and operating efficiently.
• Manage and support integrations between applications and internal/external systems.
• Oversee incident management, ensuring timely resolution of issues, service requests, and escalations.
• Define and manage SLAs and KPIs related to application availability, performance, and user satisfaction.
• Drive automation, enhancements, and optimisation initiatives to improve user experience and operational efficiency.
• Ensure applications meet security, compliance, and data governance standards.
• Stay informed on emerging technologies and industry trends, ensuring the team is equipped to support evolving business needs.
• Collaborate with development, infrastructure, and business teams to ensure scalable and reliable application services.

Are you the one?

• Proven experience in an Application Support / Application Services leadership role supporting business-critical systems.
• Strong background in incident management, service delivery, and operational support within high-availability environments.
• Preferred experience with Kubernetes, CI/CD, and DevOps practices.
• Experience managing and mentoring technical support or application services teams.
• Solid understanding of application lifecycle management, including patching, upgrades, and integrations.
• Experience working with cloud platforms (AWS, Azure, or similar) and modern application architectures.
• Familiarity with monitoring and observability tools (e.g., Datadog, Zabbix, or similar).
• Strong understanding of SLAs, KPIs, and IT Service Management frameworks (ITIL preferred).
• Ability to manage multiple priorities in a fast-paced, global environment.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a focus on continuous improvement and operational excellence.

Axis bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 18 annual leave days per year.
• 12 sick days leave per year.
• Public holidays as declared by local government.
• Maternity leave as per law.
• Health Insurance.

Axis interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (60 minutes)
• Final Interview (30 minutes)

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.