Application Production Analyst

Ameriprise-Financia; Gurugram District; Hybrid; INR 1,100,000 - 1,400,000; Full time

Job summary

Ameriprise India LLP is seeking a Front Office Applications Technical Support professional to cover Aladdin and Portware, with emphasis on incident management and proactive optimization of service levels.

The role involves global coordination across US, EMEA, and APAC regions, and requires working in the India time zone to support US business hours. Strong ITIL knowledge, ServiceNow experience, and excellent communication are essential.

Qualifications

• Strong understanding of investment management concepts and front office workflows.
• Experience with incident management and ITIL processes.
• Proactive problem-solving with strong communication skills.
• Experience with ServiceNow for ticketing and workflow.

Responsibilities

• Provide day-to-day support for Front Office applications including Aladdin and Portware.
• Resolve incidents, manage problems, and coordinate with vendors.
• Perform testing for patches and infrastructure changes.
• Onboard users and renew certifications; manage risk and controls.

Skills

Effective communication

ServiceNow

AWS

ITIL

Risk awareness

Front Office systems

Education

Qualifications in project management or software development methodologies

Tools

Aladdin

Portware

Bloomberg TCA

Liquidnet

Tradeweb

Job description

About Our CompanyAmeriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.Job DescriptionWork within the Productions Operations technical team, primarily focused on Front Office applications technical support to CTI users. Team is responsible for delivering day to day support, issue resolution, incident/problem management, and small technology change. Application support is focused on Aladdin, and Portware as the key systems, along with other existing toolsets including Bloomberg TCA, Liquidnet, Tradeweb, and trading venues. Drive issue resolution, participate in testing, develop procedural documentation and manuals. Continuously look for opportunities to improve service levels, system performance and vendor relations.The role is part of a global team covering US, EMEA and APAC regions.The team provides support during regional business hours, handing over responsibility from region to region during the global working day. The position is based in India for covering US Timezone (8:00pm-4:30am IST).MAIN RESPONSIBILITIESProvide day-to-day support for primarily Front Office application suite including Aladdin and Portware. Other applications may come into scope for India team to supportPerform issues resolution, incidents/problems managementTrack BAU support issues, bug fixes and changes with vendorsWork with cross-functional teams to resolve technical issues with the systemPerform testing of Front Office application suite for patching infrastructure and enterprise tool changes.Manage user on-boarding and certification renewals.Manage the identification, resolution and escalation of risks and issuesWork within the FO operations team with responsibility for managing controls and risk exceptions for vendor, risk and internal project reporting (40%)Ensure support documentation is maintained in collaboration with the Development TeamPERSONAL QUALITIESBasic understanding of investment management in terms of products, processes, and systemsApproachable & able to work with people at all levels in the organisation (demonstrable Team player)Inquisitive, pro-active, with good logical, analytical, and diagnostic skillsStrong attention to detailSelf-starter, uses own initiativeStrong written and oral communication skillsOwns and resolves issuesAbility to gain an in-depth understanding of all Front Office systems and business processesKEY SKILLS AND EXPERIENCEEffective communication and presentation skills that can be used with both technical and business audiencesCustomer focussed and highly service aware - able to demonstrate experience in setting and meeting deadlinesRisk aware - able to demonstrate experience identifying and mitigating risksAble to form effective relationships with the business and to understand business driversAble to form effective relationships with development teams, technical services teams, third party vendors.Technical skills required to diagnose issues at levels 2 and 3Experience with ServiceNow platformKnowledge of an enterprise scheduling system, ability to write and maintain scheduling jobsKnowledge of cloud-based infrastructure (preferably Amazon Web Services)QUALIFICATIONS AND TRAININGQualifications in project management and / or software development methodologies would be beneficialUnderstanding of ITIL processesIn-Office CollaborationWe are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.Full-Time/Part-TimeFull timeTimings(8:00p-4:30a)India Business UnitAWMPO AWMP&S President's OfficeJob Family GroupTechnologyAmeriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.