Application Production Analyst

Ameriprise Financial Services, LLC; Gurugram District; On-site; INR 1,100,000 - 1,600,000; Full time

Job summary

Ameriprise India LLP in India is seeking a technically skilled professional to support Front Office application suites including Aladdin and Portware. The role covers incident management, testing, and documentation within a global team spanning US, EMEA and APAC regions.

The position requires strong communication, vendor coordination, and a solid understanding of ITIL processes, with flexibility to work US time zones from India.

Qualifications

• Qualifications in project management and / or software development methodologies would be beneficial.
• Understanding of ITIL processes.

Responsibilities

• Provide day-to-day support for Front Office application suite including Aladdin and Portware.
• Perform issues resolution, incidents/problems management.
• Track BAU support issues, bug fixes and changes with vendors.
• Work with cross-functional teams to resolve technical issues with the system.
• Perform testing of Front Office application suite for patching infrastructure and enterprise tool changes.
• Manage user onboarding and certification renewals.
• Manage the identification, resolution and escalation of risks and issues.
• Ensure support documentation is maintained in collaboration with the Development Team.

Skills

Communication

Customer service

Risk awareness

Stakeholder relations

Team collaboration

Diagnostics

ServiceNow

Scheduling scripts

AWS

Education

PM / SDLC knowledge

ITIL knowledge

Tools

ServiceNow

AWS

Job description

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Work within the Productions Operations technical team, primarily focused on Front Office applications technical support to CTI users. Team is responsible for delivering day to day support, issue resolution, incident/problem management, and small technology change. Application support is focused on Aladdin, and Portware as the key systems, along with other existing toolsets including Bloomberg TCA, Liquidnet, Tradeweb, and trading venues. Drive issue resolution, participate in testing, develop procedural documentation and manuals. Continuously look for opportunities to improve service levels, system performance and vendor relations.

The role is part of a global team covering US, EMEA and APAC regions.

The team provides support during regional business hours, handing over responsibility from region to region during the global working day. The position is based in India for covering US Timezone (8:00pm-4:30am IST).

MAIN RESPONSIBILITIES

• Provide day-to-day support for primarily Front Office application suite including Aladdin and Portware. Other applications may come into scope for India team to support
• Perform issues resolution, incidents/problems management
• Track BAU support issues, bug fixes and changes with vendors
• Work with cross-functional teams to resolve technical issues with the system
• Perform testing of Front Office application suite for patching infrastructure and enterprise tool changes.
• Manage user on-boarding and certification renewals.
• Manage the identification, resolution and escalation of risks and issues
• Work within the FO operations team with responsibility for managing controls and risk exceptions for vendor, risk and internal project reporting (40%)
• Ensure support documentation is maintained in collaboration with the Development Team

PERSONAL QUALITIES

• Basic understanding of investment management in terms of products, processes, and systems
• Approachable & able to work with people at all levels in the organization (demonstrable Team player)
• Inquisitive, pro-active, with good logical, analytical, and diagnostic skills
• Strong attention to detail
• Self-starter, uses own initiative
• Strong written and oral communication skills
• Owns and resolves issues
• Ability to gain an in-depth understanding of all Front Office systems and business processes

KEY SKILLS AND EXPERIENCE

• Effective communication and presentation skills that can be used with both technical and business audiences
• Customer focused and highly service aware - able to demonstrate experience in setting and meeting deadlines
• Risk aware - able to demonstrate experience identifying and mitigating risks
• Able to form effective relationships with the business and to understand business drivers
• Able to form effective relationships with development teams, technical services teams, third party vendors.
• Technical skills required to diagnose issues at levels 2 and 3
• Experience with ServiceNow platform
• Knowledge of an enterprise scheduling system, ability to write and maintain scheduling jobs
• Knowledge of cloud-based infrastructure (preferably Amazon Web Services)

QUALIFICATIONS AND TRAINING

• Qualifications in project management and / or software development methodologies would be beneficial
• Understanding of ITIL processes

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Ameriprise Financial Services, LLC provides comprehensive financial planning, investment advice, and asset management services through a nationwide network of experienced financial advisors.

707 2nd Ave S, Minneapolis, MN 55402, US