Application Engineer

EXFO; Gurugram District; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A global technology leader in Gurugram is seeking a Sales Engineer to develop business strategies for fiber management solutions. The role requires exceptional knowledge in the telecommunications sector, with 10-12 years' experience in sales. Candidates must possess strong communication skills and be able to effectively engage customers. The position involves significant travel, up to 50%.

Benefits

Competitive vacation policy

Group Insurance

Dynamic work environment

Qualifications

• 10-12 years of experience selling in consultative, direct sales, and team environments.
• Language requirement: English is a prerequisite; other languages are advantageous.
• Experience in manufacturing industry preferred.

Responsibilities

• Assist sales team during proposal phase by providing pricing estimates and resource requirements.
• Serve as a technical interface with customers and product management team.
• Take responsibility for effective deployment of demo equipment for field trials.

Skills

Customer facing experience

Effective communication skills

Strong planning and organizational skills

Innovative technical problem solver

Education

Engineering Degree in telecommunications, electronics, or equivalent

Tools

MS Office tools

Visio project library

MS project tools

Job description

Overview

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. We deliver superior visibility and insights into network performance, service reliability and user experience. With over 35 years of innovation, EXFO’s blend of equipment, software and services enables faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Diversity is one of EXFO\'s core values. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. Our purpose is to ensure the connected world meets the highest expectations, bringing together people, communities and businesses.

Responsibilities

• Candidate should be having strong customer-oriented approach, and he will be based in Bangalore, where most of the manufacturing industry customers are developing their solution.
• This position requires a person who can demonstrate strong knowledge, and understanding of the product line, can operate with minimal supervision, is a self-motivated person, fast learner, and is highly competent in developing business strategies for EXFO’s Fiber Management System product line.
• Contribute to achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
• Support the sales team during the proposal phase of new/existing opportunities by providing pricing estimates, resource requirements, preliminary project timelines, SOW language, and acceptance test plans.
• Own pre-sales cycle, including assisting sales in closing the sale, and business development objectives along with Regional Sales Managers.
• Serve as technical interface/bridge between the Indian MDR & Telco customers and Product management team, product experts, post-sale support, R&D from headquarters.
• Develop and deliver product presentations at customers, conferences, and other venues as required.
• Take responsibility for effective deployment and adoption of demo equipment for field trials/POC.
• Ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
• Provide post-implementation onsite troubleshooting assistance in support of the SE/SS team as required.

What we’re looking for

Technical skills

• Outstanding knowledge of manufacturing industry ecosystem. Telecom customer base will be adding advantage.
• Exceptional knowledge of Photonics Integrated Circuits (PIC) testing, high-end technologies of manufacturing industry like high-speed transmission 400G & above, Tunable laser, filters, trans receiver/mux-demux validation, Optical spectrum etc.
• Having knowledge of reflectometry technology, ITU-T standards for transmission system testing.
• Should have a fair knowledge of transmission technologies like SDH, OTN, WDM, SyncE & PTP, CPRI, Fiber Channel etc.
• Good understanding of Test system components in Manufacturing & R&D ecosystem.
• High degree of knowledge on automation and could develop script for 3rd party instrument integration
• Familiar with MS office tools, Visio project library, MS project tools.

Required aptitudes

Customer Skills

• Experience in Customer facing role.
• Effective communication skills - oral and written, presentation.
• Understands and is sensitive to customer business requirements.
• Customer advocate.
• Capable of Cross-selling products and services.
• Self-motivated with a strong team attitude.
• Ability to work in team environments and be part of the team.
• Strong planning, organizational, and prioritization skills.
• Process oriented.
• Strong work ethic and integrity.
• Operates with a high degree of professionalism.
• Effective written and verbal communicator.
• Demonstrates strong judgment and analytical skill.
• Initiative and accountability.
• Adaptable to change/flexible.
• Innovative technical problem solver and out-of-the-box thinker.
• Well organized and results oriented.

Experience Level

Pertinent experience: 10-12 years of experience selling in consultative, direct sales, and team environments.

Experience working within direct and overlay sales environments.

Language requirements: English is a prerequisite, others are advantageous.

Education: Engineering Degree in telecommunications, electronics, or equivalent

Travel: 50%

Any other combination of experience/studies will be considered.

What we are offering

• Global MNC, Technology Leader
• Dynamic and collaborative work environment
• Social Community Involvement
• Competitive vacation policy and holiday time off
• Group Insurance

Equal Opportunity

EXFO is an equal opportunity employer. Diversity is an asset that has made EXFO strong since its inception. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.