Application Development Associate Manager - HIH - Evernorth

Cigna Health and Life Insurance Company; Hyderabad; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Evernorth seeks an Associate Manager/Manager – Control & Governance to lead engineering controls, incident management and service-performance monitoring. You will drive governance across complex enterprise operations and oversee third-party vendor performance.

The role focuses on building dashboards and reporting to improve operational resilience, automate workflows, and ensure SLA adherence in a regulated healthcare technology environment.

Qualifications

• 9+ years in technology delivery, production support, or related governance disciplines.
• 2+ years leading production-support governance or cross-functional operational teams.
• Experience monitoring production-support activities, incident and problem management, SLA/KPI performance.

Responsibilities

• Lead design, operation and continuous improvement of engineering controls across the service.
• Govern third-party vendors in an onshore/offshore delivery model.
• Develop dashboards and automated reporting for service health and performance.

Skills

Leadership

Governance

Incident management

Service performance monitoring

Vendor management

Education

ITIL certification

IT service management certification

Agile/project management certification

Tools

ITSM tools

Data visualization tools

Workflow tools

Job description

ABOUT EVERNORTH

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. As an Associate Manager/Manager – Control & Governance, you will lead the design, operation and continuous improvement of engineering controls across the service.

Experience & Education

• 9+ years of experience in technology delivery, production support, service operations, application support governance or a related discipline.
• 2+ years of experience leading production-support governance, service-performance monitoring or cross-functional operational teams in a complex enterprise environment.
• Proven experience monitoring production-support activities, service health, incident and problem management, SLA/KPI performance, ageing tickets, root-cause actions and operational risks through to closure.
• Relevant certification in ITIL, IT service management, Agile, project management, etc.
• Experience governing third-party vendors in an onshore/offshore delivery model.

Desired Experience

• Experience in healthcare technology or another highly regulated industry.
• Strong knowledge of IT service management practices, including incident, problem, change, request, knowledge, availability and service-level management.
• Experience developing production-support dashboards, service scorecards and automated operational reporting using ITSM, data-visualisation or workflow tools.
• Experience identifying recurring service issues and driving improvements in support processes, escalation effectiveness, operational resilience, automation, knowledge management and vendor performance.

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.