APPLICATION ARCHITECT -Genesys Cloud Contact Center Admin

Wipro Technologies; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Wipro Technologies in Gurugram, Haryana is seeking an experienced Applications Architect for Genesys Cloud Contact Center Admin to lead architecture and integration across omnichannel CX platforms. The role requires deep expertise in Genesys Cloud CX/Engage, Cisco Webex Contact Centre, UCCE/UCCX, NICE CXone, and Dynamics 365 Contact Centre, with a strong focus on enterprise-scale solutions.

Location is Gurugram with PAN India flex for experience in large-scale contact centers.

Qualifications

• 10+ years of IT experience with at least 7 years in contact centre technologies.
• Expertise in Genesys Cloud CX / Engage, Cisco Webex Contact Centre, NICE CXone, and Dynamics 365 Contact Centre.
• Experience delivering enterprise-scale omnichannel customer experience solutions.

Responsibilities

• Requirement analysis with business and development teams.
• Design high-level application architecture across layers.
• Integration assessment with existing systems and databases.
• Troubleshooting and validation of deployed applications.

Skills

Genesys Cloud CX

Genesys Engage

Cisco Webex Contact Centre

UCCE/UCCX

NICE CXone

Microsoft Dynamics 365 Contact Centre

Job description

APPLICATION ARCHITECT -Genesys Cloud Contact Center Admin Job Description Job Title: APPLICATION ARCHITECT -Genesys Cloud Contact Center Admin City: Gurugram State/Province: Haryana Posting Start Date: 9/28/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description:

Job Description

Required Skills & Experience

Experience

• 10+ years of IT experience with at least 7 years in Contact Centre technologies.
• Proven expertise in one or more of the following:
• Genesys Cloud CX / Engage
• Cisco Webex Contact Centre / UCCE / UCCX
• NICE CXone
• Microsoft Dynamics 365 Contact Centre
• Experience delivering enterprise-scale omnichannel customer experience solutions.
• Strong understanding of contact centre operations, customer journeys, routing strategies, and workforce optimization.
• Primary and secondary skill: Genesys Cloud CX / Engage and Genesys , Cisco Webex Contact Centre, UCCE, UCCX , NICE CXone and Microsoft Dynamics 365 Contact Centre. Preferred Experience: 10+ Location flex: PAN India

Area of Responsibility

Requirement Analysis-Coordinate with business and development teams to understand application‑specific requirements relating to module‑level needs, data flows, and integration expectations.

Designing-Create high level application architecture designs across application and database layers to ensure alignment with defined design guidelines, including frameworks, patterns, protocols, API design.

Integration assessment and support-Assess and evaluate applicationâ s interaction with existing systems, databases, and infrastructure to validate integration feasibility.

Troubleshooting-Support application testing after deployment and help validate functional behaviour of application design.

Mandatory Skills: Genesys Cloud Contact Center Admin.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.