Application Administrator

City of Shakopee, MN; Chennai District; On-site; INR 3,352,490 - 5,268,199; Full time

Benefits offered by this job

Employee Assistance Program

Flexible time off

Paid parental leave

Job summary

City of Shakopee, MN is looking for an Applications Administrator to oversee in-house and third-party applications used by the Global PMO. Responsibilities include managing application configurations, providing end-user support, and ensuring compliance with IT policies. The ideal candidate will have a Bachelor's degree in Computer Science or related field, a minimum of 2 years experience, and strong problem-solving and customer service skills. The company values employee wellbeing and offers flexible time off plans and competitive benefits.

Qualifications

• Minimum 2 years of relevant knowledge and experience.
• Good English written and verbal communication skills.
• Ability to effectively work with technical and non-technical staff.
• Strong customer service and problem-solving skills.

Responsibilities

• Manage and maintain configuration of applications.
• Evaluate and configure new applications as required.
• Track change requests and perform impact analysis.
• Provide end user support and resolve issues.
• Monitor applications for data integrity.

Skills

Customer service skills

Problem-solving skills

Communication skills

Analytical skills

Ability to learn new skills

Education

Bachelor’s degree in engineering, Computer Science or similar

Tools

Azure DevOps

Job description

Overview

Job Summary: The Applications Administrator is responsible for the controlled administration and support of in-house and third-party applications used by the Global Project Management Office (PMO), ensuring compliance with IT policies, security standards, and governance requirements. The role maintains system availability, enforces appropriate access controls, and manages configuration baselines. Key responsibilities include application onboarding and validation, approved change and release management with documented testing evidence, and incident/service request handling in line with agreed service levels. The position maintains audit-ready records, monitors data integrity and master data quality, and supports compliant reporting, extraction, retention, and archiving activities in collaboration with PMO stakeholders, IT, and vendors.

Responsibilities

• Manage and maintain the configuration of existing in-house and third-party applications.
• Evaluate, test, and configure new applications as required.
• Maintain configuration documentation and/or software.
• Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
• Plan and coordinate testing of changes and upgrades.
• Support development of user training and communications.
• Maintain user lists and perform user administration functions on the supported applications.
• Monitor, track, triage and manage end user support requests.
• Provide end user support by diagnosing and resolving issues and answering usage-related questions. Escalate problems to the software vendor as needed and track through resolution.
• Periodically monitor the applications for data integrity. Notify end users to make needed updates.
• Monitor and support archiving activities.
• Support development and implementation of processes for application monitoring and maintenance.
• Identify process automation opportunities and support implementation.
• Support data integration and extraction efforts.
• Support custom query and report creation.
• Develop, maintain, and report on metrics for the supported applications.
• Develop work plans and track/report status of assigned projects and tasks.
• Provide oral and written reports to managers and stakeholders.
• Maintain knowledge of relevant technologies and applications.
• Maintain record of work done.

Education/Experience

Required

• Bachelor’s degree in engineering, Computer Science (BSc) & in Computer Application (BCA) or similar.
• Minimum 2 years of relevant knowledge & experience
• Good English written and verbal communication skills
• Ability to effectively work with technical and nontechnical staff at all organizational levels.
• Strong customer service and problem-solving skills.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.
• Ability to learn new content areas and skills quickly and thoroughly.
• Professional attitude and work habits.
• Problem solving and analytical skills.
• Ability to understand software and tools and how they are used to support business processes.
• Ability to introduce, analyze, and execute ideas, processes, and procedures.

Preferred

• Proficient in Azure DevOps and Agile project management
• Understands business function related to the application.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.