ANALYST/SENIOR ANALYST - OPERATIONS

OakNorth in India; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

A leading financial institution in Gurugram is seeking an Analyst for their Operations team. The role revolves around ensuring exceptional customer journeys throughout the product lifecycle, dealing with applications, reconciliations, and customer queries. Ideal candidates are fresh graduates or individuals with minimal relevant experience and must possess strong communication and analytical skills. This position requires flexibility to work on a rotational shifts basis.

Qualifications

• Fresher or 0-1 years of experience.
• Strong analytical and problem-solving skills.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Process all applications through a workflow system effectively.
• Monitor group emails and bank accounts for incoming payments.
• Communicate effectively with customers and internal teams.

Skills

Excellent communication skills

Customer service experience

Analytical skills

Familiarity with retail operations

Proficiency in MS Office

Tools

Customer service software

Job description

Overview

At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.

The key responsibility of this role is to support the origination and in-life management of deposit products by ensuring an exceptional customer journey throughout the product life cycle.

Note: This is a 24*7 process, the desirable candidate will be expected to work on rotational shifts basis.

Role: Analyst, Operations

Responsibilities

• Processing all applications through a workflow system effectively, within agreed SLAs and KPIs, and in line with company policies and procedures. Dealing with various tasks received in processing queue as per the application received for retail deposit customer.
• Sending appropriate emails to customers as per the requirement.
• Processing of funds received for deposit customers via online banking/cheques, etc.
• Monitoring of group emails (instructions/queries).
• Monitoring of bank accounts for incoming payments and performing reconciliation.
• Effectively complete ad-hoc tasks and initiatives as directed across the business.
• Support other BAU requirements of Operations teams aside from primary activities.
• Have a clear understanding of the role of Operations in the life cycle of product.
• Processing of customer documents & validation in-line with bank policy.
• Creation of accounts based on requests from clients.
• Processing of customer maturity & notices emails.
• Work independently without any support.
• Communicate effectively with customers, internal teams, and external partners to address and resolve queries.
• Handling incoming UK customer calls for understanding the issue faced & taking appropriate action.
• Maintain accurate and detailed records of customer interactions.

What you need to excel in this role

• Fresher / 0-1 years of experience
• Excellent communication skills both written & verbal.
• Experience handling customer queries over the phone.
• Basic understanding of Retail Operations.
• Knowledge of banking terminologies.
• Strong analytical and problem-solving skills.
• Ability to work efficiently in a fast-paced and dynamic environment.
• Detail-oriented with a commitment to accuracy.
• Proficient in using MS Office applications and customer service software.

Personal attributes

• Energetic, enthusiastic, driven to go the extra mile.
• Flexible, eager to learn.
• Willingness to work flexibly and as part of ONE team, helping different business areas as required.
• Passionate about delivering excellence in service and quality.
• Be a follower of the Oak North values.

About Us

We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace. Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market. But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.

Our story: OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. The industry was backward-looking and too focused on historic financials, rather than future potential. So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses. No more what ifs, OakNorth Bank exists.

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