Analyst, Product Operations, Transportation

NPS Prism; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NPS Prism, a Bain & Company-owned cloud-based SaaS leader, seeks an Analyst in Product Operations to design data pipelines and BI dashboards. You will work with Databricks, Python/PySpark, SQL, and Tableau to transform data into actionable insights that guide customer experience strategies.

The role spans data engineering, analytics, and visualization, with opportunities to automate repetitive tasks and improve product operations. Join our India Hub to drive growth and scale across regions.

Qualifications

• Must have: Graduate from atop-tier institute or equivalent engineering college/university.
• Good to have: Degree in quantitative disciplines such as statistics, mathematics, CS, econometrics or analytics.

Responsibilities

• Develop ETL/ELT workflows using Databricks, SQL, Python or PySpark.
• Build robust, scalable data pipelines for large datasets.
• Assist in AI/ML-driven automation for data tasks.
• Create scheduled pipelines using Databricks workflows.
• Develop and maintain Tableau dashboards for client-ready insights.
• Support data prep using Alteryx or SQL.
• Assist in benchmarking surveys and manage research data.
• Support subscription customers with data cuts and insights.
• Collaborate to ensure high-quality outputs across operations workstreams.
• Translate data into clear insights for stakeholders.

Skills

Python

Pyspark

SQL

Databricks

Tableau

Alteryx

Data visualization

AI/ML basics

ETL

CI/CD

Communication

Problem solving

Education

Top-tier engineering degree

Quantitative discipline preferred

Tools

Databricks

Tableau

Job description

NPS Prism

Title:Analyst,Product Operations(Tableau,Databricks,Pythonor PysparkandSQL)

Reportsto:TeamManager (inNPSPrism India Hub)

Company Profile:

NPS Prismis amarket-leading,cloud-basedSaaS businessowned by Bain & Company. NPS Prismprovidesits customers withactionable insights and analysisthatguide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analyticmethodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.

WithNPSPrismyou can see whereyou’restrong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most.NPS Prismcustomers useour customer experiencebenchmarksand insightsto propel their growth and outpace the competition.

Launched in 2019,NPS Prismhas rapidly grew to a team of over200, serving dozens of clients around the world.NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the worldand a company consistently recognized as one of the world’s best places to work.We believe that diversity,inclusionand collaborationiskey to building extraordinary teams. We hire people with exceptional talents,abilitiesand potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

Position Summary

NPS Prism has experienced tremendous growth as a standalone software and data business over the pastfewyears and is making the leap from being a consulting-led business to a technology-led business.Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase.This isa great opportunityto help buildthelargest startupowned by Bain & Companyand take NPS Prism into the future.

Analysts on the Prism India Hub teamwill work closely withaPrism India Hub Team Manager,anNPS Prism Product Manager,and otherNPS Prismstakeholders’group to build and deliver a commercially successful product that spans core sectors across all regions.

Key responsibilities

• Develop Data PipelinebyDesigning, building, andoptimizingETL/ELT workflows using tools likeDatabricks, SQL, Pythonorpyspark

• Develop andmaintainrobust, scalable, and efficient data pipelines for processing large datasets from source toemergingdata.

• Support senior team members inidentifyingand implementing AI/ML-driven automation for repetitive data tasks such as data validation, response coding, and anomaly detection

• Assistin building scheduled data pipelines using Databricks workflows for automated data refresh and processing

• Develop andmaintainclient-ready visualization dashboardsinTableauspecifically,with some support from senior team members

• Support data preparation and analysis using tools such asAlteryxorSQL

• Assistin the execution of benchmarking surveys, including developing sample specifications, and managing research data

• Provide ongoing support for subscription customers, including generating custom data cuts, answeringmethodologyquestions, and preparing insights for delivery

• Collaborate with team members to ensure high-quality,timelyoutputs across product operations workstreams

• Translate technical concepts and data into clear and structured insights for internal and external stakeholders with support from senior team members

• Contribute to developing reusable templates, process documentation, and standard work practices that improve efficiency and scalability

• Demonstrate curiosity and hypothesis-driven thinking to uncover patterns,and build robust analytical models which can help solveproblemsat hand

Required Qualifications, Experience & Skills

Education

• Must Have:Graduate from atop-tier institute or equivalent engineering colleges / universities.

• Good To Have: Degree ina quantitativediscipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research

Experience

• Must Have:1 to4years of professional experience inPython orPysparkandSQLandDatabricksat renowned companies.The ideal candidate will have strongexpertisein Python orPysparkand SQL with proven experience working on Databricks.

• Must Have:Basic experienceofTableau, with building dashboards andmaintainreports

• Good To Have:Hands-on exposure to survey design, data processing, and visualization is preferred.

• Good To Have:Professional experience in Alteryx

Technical Skills

• 1 to4years of professional experience in Python orPyspark, SQL and Databricksat renowned companies.The ideal candidate will have strongexpertisein PythonorPysparkandSQL with proven experience working on Databricks.

• Basicexperience ofTableau, with building dashboards andmaintainreports

• Proven experience usingAlteryx or similar data prep/transformation tools

• Understanding of core statistical and analytical methods

• A solid understanding of ETL tools like Python as well as basic knowledge of DevOps practices and CI/CD pipelines, will beGoodto Have.

• Good to have-Basic familiarity with AI/ML concepts and their practical application in automating data workflows (e.g., data quality checks,monitoringor insight generation)

• Good to have- Exposure to Databricks workflows or similar orchestration tools for scheduling and automating data pipelines, and integrating Databricks with downstream reporting tools likeTableau

Other Skills

• Stronganalytical,organizationalandproblem-solvingskills withattention to detail

• Experienceindeveloping clear, audience-appropriate presentations and deliverables

• Excellent interpersonal and communication skills, both written and verbal

• Collaborative team player who thrives in a fast-paced, evolving environment

• Proven self-starter (comfortable with what could be a remote team) withdemonstrated problem solving and organizational skills

• Eager to learn and open to feedback, with a growth-oriented mindset