Analyst - Microsoft Defender

CDW UK; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

CDW UK in Bengaluru is seeking a Sr. Analyst to provide second-level technical client support, specializing in cyber security. This role involves troubleshooting system issues, supporting managed security operations, and mentoring junior staff. Requirements include a Bachelor’s degree or equivalent experience in IT and security. Candidates must possess at least two relevant certifications and the ability to work in a 24/7 environment. The role emphasizes a strong focus on client satisfaction and continuous improvement of security processes.

Qualifications

• 1 year of security experience in a client-focused environment or security operations center.
• 2 intermediate-level certifications in Managed Security Services disciplines required.
• Experience with Cyber Security Incident Response (triage, investigation, remediation).

Responsibilities

• Provide 24x7 Support including monitoring and resolving support requests.
• Mentor and guide less senior resources as a trusted advisor.
• Attend training sessions and obtain industry-related certifications.

Skills

Client support

Cyber Security Incident Response

Problem-solving

Communication

Collaboration

Education

Bachelor’s degree in Engineering, Computer Science, or related field

3-year diploma in relevant technology

Tools

Microsoft Defender

IBM QRadar

Splunk

Exabeam

CrowdStrike Falcon

Job description

Job Summary

The Sr. Analyst provides second‑level technical client support including cyber security analysis of detected anomalies, deep analysis of the operating system, handling system crashes and bug fixes, troubleshooting, packet captures, configurations, restores from backup, and repair of appliances, networks, and infrastructure. The role supports one or more of the three disciplines: Network Security, Information Security, and/or Endpoint Security, and acts as a Subject‑Matter Expert. The Analyst maintains service level agreements and continuously develops technical expertise.

What you will do

• 24x7 Support – 60% job weight
  • Monitors and resolves support requests; escalates unresolved issues to senior team members and/or manager(s)
  • Performs deep analysis of the operating system; handles cyber incidents, system crashes, bug fixes, packet captures, configurations, restores from backup, and repairs across appliances, networks, and infrastructure
  • Identifies efficiencies and improvements in workflow, reducing false positives in client environments
  • Conducts root cause analysis and collaborates with consultants and other Analysts to solve repetitive performance or configuration problems
  • Provides technical knowledge transfer to clients and internal departments on low‑complexity problems
  • Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
  • Applies Trusted Advisor techniques to build client trust and influence loyalty
• Service Delivery Improvement – 20% job weight
  • Mentors and guides less senior resources as a trusted advisor in the application of CDW methodologies, tools, and templates
  • Develops standard operating procedures (SOPs) and knowledge‑base articles
• Professional Development – 20% job weight
  • Attends training sessions or shadowing activities and obtains industry‑related certifications as determined by the Manager
  • Participates in assigned self‑paced trainings

What we expect of you

• Bachelor’s degree (B.A./B.S.) or 3‑year diploma in Engineering, Computer Science, or a related technology field and 1 year of security experience in a client‑focused environment or a security operations center, OR
• 6 years total IT experience, including 1 year of security experience in a client‑focused environment or a security operations center
• At least two intermediate‑level certifications in Managed Security Services disciplines, including but not limited to:
  • Microsoft SC‑200/SC‑100/SC‑300/SC‑400/SC‑900;
  • PCNSE, Cortex XDR: PCDRA, IBM QRadar Security Administrator; Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer, CrowdStrike Falcon CFA, C|SA, CEH or similar certifications
• Experience with Cyber Security Incident Response (triage, investigation, remediation, tuning), primarily with Microsoft Defender and/or Sentinel; relevant experience with another vendor platform is an asset
• The position requires 7‑day per week, 24‑hour per day managed services operations. Must be willing to work weekends, holidays, and overtime
• Provides direct client support, manages tickets, and handles calls
• Collaborates internally and externally to troubleshoot technical issues
• Analyzes and resolves problems across MSS‑supported technologies
• Supports IT infrastructure and Information Systems design or support involving hardware, software, and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Contributes to team objectives and maintains high customer satisfaction
• Mentors less experienced team members and prioritizes tasks effectively
• Proficient with productivity tools such as word processing, spreadsheet, diagram creation, presentation, and email processing applications
• Actively engages in coaching and continuous learning to enhance technical skills
• Applies critical thinking and problem‑solving abilities to address challenges
• Has experience in client‑based support
• Clear understanding of Managed Security Services offerings and business proposition
• Excellent communication and collaboration skills
• Ability to work independently and under minimal supervision

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.