Analyst - Journal Operations

Sage Publications India Pvt Ltd; Dehradun; Hybrid; INR 450,000 - 600,000; Full time

Job summary

Sage Publications India Pvt Ltd in Dehradun is seeking an entry-level Analyst for Journal Operations to manage author inquiries via email and provide prompt, professional support. You will use our systems and workflows to ensure accuracy and timeliness in responses.

The role emphasizes knowledge management, continuous improvement, and collaboration with cross-functional teams to enhance operational efficiency and customer experience. Hybrid work arrangement and growth opportunities are available.

Responsibilities

• Manage author inquiries via email with prompt, professional responses.
• Ensure accurate and timely support using relevant systems and workflows.
• Support author payment processes as needed.
• Contribute to knowledge management and continuous improvement initiatives.
• Collaborate with cross-functional teams to improve operations.

Job description

Analyst - Journal Operations

Role Purpose

The Analyst is responsible for delivering exceptional customer service by managing author inquiries promptly and effectively through email. The role ensures the provision of accurate, timely, and professional support while maintaining proficiency in all relevant systems, workflows, and author payment processes. In addition to core operational responsibilities, the Analyst actively contributes to continuous improvement initiatives, knowledge management, and cross-functional projects aimed at enhancing operational efficiency and customer experience.

Strategic Awareness

Thinks strategically and aligns day-to-day activities with broader organizational objectives and Sages vision.

Leading People

Inspires confidence, capability, and commitment in others.

Interpersonal Effectiveness

Builds strong relationships through empathy, collaboration, and effective communication.

Results Orientation

Demonstrates commitment to achieving high-quality outcomes and operational excellence.

Demonstrates Personal Integrity

Acts with honesty, responsibility, and professionalism.

Business Judgment

Applies critical thinking and sound judgment when evaluating information and resolving issues.

Effective Communication

Communicates clearly, concisely, and in a manner appropriate to the audience.

Accelerates Execution

Delivers results efficiently while embracing continuous improvement.

Works Effectively with Others

Builds collaborative partnerships across teams and functions.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, were open to flexible working arrangements where appropriate.

Department

Customer Service Fulfilment

Role

Analyst Journal Operations

Location

Dehradun

Remote Status

Hybrid

Employment Type

Full-time

Employment Level

Entry Level

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.