Analyst - IT Service desk

SoftwareOne; Chennai District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Flexible working times

Remote working options

Social events and gatherings

Internal Learning Platform

Job summary

A leading IT services provider in Tamil Nadu is looking for an Analyst in their IT Service Desk. This full-time role requires a Bachelor's degree in IT or a related field and strong problem-solving abilities. Responsibilities include resolving IT incidents, NOC monitoring, and ensuring high-quality customer service. The position offers a flexible work-life balance and a collaborative environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Strong problem-solving skills and ability to think on your feet.
• Excellent verbal and written communication skills.

Responsibilities

• Register and resolve IT related incidents and requests.
• Perform NOC monitoring.
• Conduct Windows imaging/reimaging tasks.

Skills

Problem-solving skills

Communication skills

Collaboration

Experience with service desk software

Education

Bachelor's degree in Information Technology or related field

Job description

Analyst - IT Service Desk

Join to apply for the Analyst - IT Service Desk role at SoftwareOne.

At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward‑thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world‑class standards and drive innovation within our teams.

Key Responsibilities

• Register and resolve all IT related 1st level/2nd level incidents and requests.
• NOC Monitoring.
• Windows Imaging/Reimaging Task (Intune/MEM).
• User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
• Collection and documentation of best‑practice/processes and other technical processes.
• Escalation of unresolved or out of team scope tickets to the next level support.
• Ensuring end user happiness by providing best‑in‑class customer services.

Job Requirements

Skillset & Qualification:

• A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work effectively in a collaborative team environment.
• Experience with service desk software and remote support tools.
• A solid grasp of IT infrastructure, including networks, servers, and databases.

Company Description

What we offer

• A truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.
• An excellent work‑life balance, including flexible working times and remote working options wherever possible.
• An outstanding SoftwareOne working culture where we celebrate our success by “Work Hard & Party Harder” which includes company parties, social events and team gatherings.
• Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
• Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Supply Chain

Industry

IT Services and IT Consulting

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