Analyst II, Admin GCC Operations

The Kraft Heinz Company; Ahmedabad District; On-site; INR 450,000 - 750,000; Full time

Job summary

Kraft Heinz is seeking an Admin Analyst (IT & Workplace Operations) in India to oversee end-to-end IT onboarding, digital workspace enablement, and vendor governance. The role involves coordinating with HR and IT, managing facilities, and ensuring compliant, efficient operations in a fast-paced environment.

The position emphasizes collaboration with senior stakeholders, strong process improvement, and a proactive approach to digital workspace adoption across the organization.

Qualifications

• Graduation with 5–6 years of relevant experience.
• Post-Graduation (MCA/PG) preferred with exposure to IT/admin operations.
• Strong exposure to IT onboarding, administrative & workplace operations, vendor management & stakeholder coordination.

Responsibilities

• Manage end-to-end IT onboarding for new hires, including system access and workspace setup.
• Oversee daily administrative operations and governance to track efficiency and resolve issues.
• Collaborate with HR, IT and business teams to streamline processes and improve workplace experience.
• Manage vendor onboarding, contracts, performance governance, and SLA adherence.
• Coordinate travel, transport, cafeteria and facility management to ensure smooth operations.

Skills

Stakeholder management

IT tools & workplace tech

Coordination & multitasking

Problem solving & process improvement

Ownership & accountability

Communication & interpersonal skills

Education

Graduation (5–6 years relevant experience)

MCA/PG preferred

Job description

Job Description

Job Description: Admin Analyst (IT & Workplace Operations) –

B15 Location: Bangalore, India Employment Type:

Full-Time (FTE) Shift: European Shift Role

Overview Kraft Heinz India GCC is looking for a dynamic Admin Analyst (B15) who brings a strong blend of administrative operations and IT onboarding expertise to support a modern, digitally enabled workplace. This role will be instrumental in ensuring seamless workplace operations while driving IT-enabled onboarding, digital workspace adoption, and vendor governance, along with collaborating closely with senior stakeholders across functions.

Key Responsibilities

1. IT Onboarding & Digital Workplace Enablement

• Manage end-to-end IT onboarding for new hires including system access, hardware readiness, and workspace setup
• Drive a digitally enabled workspace, ensuring smooth collaboration across tools and platforms
• Support users with basic IT queries and coordinate with IT teams for issue resolution
• Maintain digital assets, access records, and onboarding documentation

2. Administrative Operations Oversight

• Supervise daily administrative operations across the workplace floor
• Conduct regular governance meetings with teams to track operational efficiency and resolve issues
• Drive follow-ups, escalation closures, and SLA adherence

3. Cross-functional Coordination & Process Improvement

• Collaborate with HR, IT, and business teams to streamline operational processes
• Identify opportunities to enhance efficiency, automation, and workplace experience
• Contribute to improving operational SOPs and governance frameworks

4. Vendor Management

• Manage vendor onboarding, contracts, and performance governance
• Ensure effective service delivery across housekeeping, transport, cafeteria, and facility vendors
• Track vendor SLAs, escalations, and compliance adherence

5. Facility, Transport & Cafeteria Management

• Manage transport logistics including shift-wise roster planning
• Oversee cafeteria operations, including meal planning and vendor coordination
• Ensure high standards of facility management, hygiene, and employee experience

6. Documentation & Digital Organization

• Maintain structured digital and physical records for ease of access and compliance
• Ensure all operational documents are updated, archived, and easily retrievable

7. Meeting & Communication Management

• Coordinate virtual meetings, webinars, and conference calls
• Manage meeting rooms, training rooms, and scheduling systems
• Avoid conflicts in bookings and ensure smooth operational flow

8. Event & Stakeholder Collaboration

• Partner with HR and leadership for corporate events and employee engagement activities
• Manage logistics including travel, accommodation, and vendor arrangements

9. Travel & Visitor Management

• Coordinate travel arrangements (flights, stay, local transport) for employees and stakeholders
• Manage visitor experience including entry protocols and office navigation

10. Data Management & Reporting

• Perform accurate data entry, reporting, and operational tracking
• Support decision-making through basic data analysis and insights

Eligibility Criteria

• Graduation: 5–6 years of relevant experience
• Post-Graduation (MCA/PG): Preferred with exposure to IT/admin operations
• Strong exposure to:
  • IT onboarding processes
  • Administrative & workplace operations
  • Vendor management & stakeholder coordination

Key Skills & Competencies

• Strong stakeholder management (including senior leadership exposure)
• Good understanding of IT tools and workplace technologies
• Excellent coordination, multitasking, and follow-up skills
• Strong problem-solving and process improvement mindset
• High ownership and ability to work in a fast-paced GCC environment
• Good communication and interpersonal skills

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes