Analyst, IAM and Collaboration

Dow Jones; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Dow Jones is seeking an IAM Analyst to manage secure access for enterprise apps and networks from Bengaluru. You will oversee onboarding, offboarding, role changes, and RBAC governance while collaborating with global teams to ensure compliant access provisioning and effective risk mitigation.

Experience with Okta/OneLogin/Ping Identity, Active Directory, and ERP/HRIS tools is preferred. The role emphasizes process improvement, documentation, and incident escalation to the IT Service Desk.

Qualifications

• Bachelor’s degree in Engineering, IT, or related field.
• Deep understanding of application authorization and Identity Lifecycle Management.
• Experience provisioning across networks and applications and SOX/compliance awareness.
• Excellent written and verbal communication for global collaboration and vendor interfacing.

Responsibilities

• Onboard, offboard, and change-role access provisioning for employees and contractors.
• Maintain security application and SOP documentation; perform routine admin tasks.
• Bridge provisioning and technical teams to improve automation of IAM workflows.
• Participate in M&A-related IAM activities and system integrations.
• Develop, audit, and maintain RBAC user personas and access controls.
• Support IT Service Desk as an escalation point for IAM issues.

Skills

IAM expertise

RBAC

Okta/OneLogin/Ping Identity

AD/Google Workspace

Education

Bachelor’s degree in Engineering/IT

Tools

Okta

OneLogin

Ping Identity

Active Directory

Workday/ServiceNow

Job description

Job Description : Job Title: IAM Analyst Shift Timings: 24/5

Role Overview

The IAM Analyst is a specialized role focused on managing secure access to enterprise applications and networks. As a key member of the Identity and Access Management team, you will play a vital role in employee lifecycle events—ensuring that all personnel have the appropriate, secure access necessary to be productive. This role requires a strong blend of technical expertise, operational discipline, and excellent interpersonal skills to collaborate effectively across global teams.

Duties and Responsibilities

• Manage Access Lifecycles: Execute user onboarding, offboarding, and role-change access provisioning for employees and Contingent Workers (CWRs).
• System Administration: Perform administrative maintenance on security applications and systems, ensuring all related documentation and Standard Operating Procedures (SOPs) are accurate and up to date.
• Process Improvement: Act as a liaison between the provisioning and technical tiers, continuously identifying and implementing solutions to refine and automate provisioning workflows.
• M&A Support: Participate in strategic IAM activities and system integrations to support business mergers, acquisitions, and divestitures.
• Persona Management: Develop, maintain, and audit role-based access control (RBAC) user personas.
• Compliance & Auditing: Participate in SOX auditing activities, ensuring that access controls remain strictly compliant with governing security standards and corporate policies.
• Escalation Support: Serve as a technical escalation point for the IT Service Desk, troubleshooting and resolving complex, IAM-related support tickets and ad-hoc analyses.

Education and Required Experience

• Education: Bachelor’s Degree in an Engineering, Information Technology, or related field (or an equivalent combination of education and hands‑on experience).
• Domain Expertise: A detailed understanding of application authorization, end-to‑end account provisioning, and Identity Lifecycle Management (including granting and terminating access across network components and applications).
• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve complex application, connectivity, and security issues.
• Communication & Collaboration: Excellent written and verbal communication skills, with a proven ability to interface and coordinate work efficiently with global business colleagues and external vendors.
• Time Management: Ability to successfully balance, prioritize, and execute multiple tasks in a fast-paced environment.

Applications & Platforms Experience

• Identity Management: Okta, OneLogin, Ping Identity
• Directory Services: Active Directory (AD)
• Productivity Suites: Google Workspace, Microsoft 365
• HRIS / ITSM: Workday, ServiceNow, PeopleSoft (experience with specific PeopleSoft modules is a plus)

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

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