Analyst-Global Reengineering

American Express; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Medical, dental, vision benefits

Flexible work model

Job summary

American Express is seeking an experienced Analytics Specialist to extend support for Global Operations by building automated reporting solutions and enabling AI in Backoffice. You will manage daily data, draw insights, establish trends, and deliver MIS to leadership for strategic decisions.

The role requires strong expertise in SQL, Tableau/Power BI, Python or R, and data modelling with a focus on daily/weekly/monthly reporting, automation, and AI-driven solutions.

Qualifications

• 3-6 years of overall experience with 3 years in Business Analysis.
• Strong communication skills and ability to navigate matrix organizations.
• Ability to translate complex analytics into actionable insights.

Responsibilities

• Develop automated reporting and analytics solutions using SQL, Power BI and Python.
• Provide analytical and decision support to drive operational improvements.
• Craft impactful PowerPoint narratives for stakeholders with clear recommendations.
• Translate complex analytics into easily digestible insights.

Skills

Business Analysis

Analytical thinking

Stakeholder communication

Statistical techniques

Education

Master’s or Bachelor’s degree

Tools

SQL

Power BI

Python

R

Hive

Job description

Job Description

This role is required to extend support to Global Operations in building automated solution, Enable AI implementation in Backoffice Operations and managing day-to-day data, draw inferences, identify gaps, establish trends, leverage innovation to transform the reporting and build smart dashboards, AI & automation driven solutions. Incumbent will enable a strong decision support model to equip TCE leaders with relevant and critical business insights through best-in-class MIS and analysis, enabling them to make well-informed strategic decisions

Responsibilities

• Strong LLM, SQL, Tableau, Python, SAS & Power BI skills are needed for reporting, automation, process improvement and monitoring processes
• Provide Analytical & Decision Support to organization through advanced Statistical techniques and Data mining
• Craft a compelling PowerPoint narrative that effectively communicates your analysis to stakeholders, ensuring that it is easily comprehensible.
• Translation of complex analytical output into easily digested insights with clear recommendations
• Identifying opportunities for new automated & custom reporting & analytics solutions around all areas transaction lifecycle
• Have strong understanding of AI and its applicability in Backoffice
• Play a role of catalyst to enable AI adaption in Backoffice
• Acting as an SME on data front for all kind of Operational and SLT reporting
• Ensuring seamless delivery of daily/weekly/monthly reports with other adhoc activities and analysis
• Execute fact-based analysis that helps the Operations in taking decisions to improve process performance
• Partner and collaborate with teams and create insights/MIS that will help stakeholders to understand overall performance of servicing team
• Review and prepare monthly payout for Operational colleagues
• Drive insights from analytics and efficiencies by way of automation
• Develop advanced understanding of data sources and potential usage scenarios.
• Identify new technologies and capabilities that can advance and future proof analytical solutions.
• Excellent communication skills, both verbal and written
• Maintain highest standards of productivity and ensure 100% quality and data accuracy
• High on integrity and personal accountability
• Be flexible and ready to work in a dynamic environment
• This role may be subject to additional background verification checks

Qualifications

• 3-6 years of overall experience and 3 years of related domain in Business Analysis.

Academic Background

• The Person should hold a Master’s / Bachelor’s Degree.
• Functional Skills/Capabilities:
• Strong Communication Skills, Team Player and Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision.

Technical Skills/Capabilities:

• Ability to leverage technology to solve for reporting needs -Advance SQL, Power BI, Python/R, Cornerstone, Lumi, Hive etc.
• Extensive Exposure of MS tools advance MS Excel, PowerPoint, MS Access
• Data modelling experience is a must

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.