Analyst-Data Governance & Management

American Express; Gurugram District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision

Flexible hybrid working model

Job summary

American Express in India seeks a Data Quality and CFR specialist within the CFR team to identify data incidents, perform root-cause analysis, and drive remediation of audit and regulatory feedback.

You will work with the Data Steward and cross-functional teams to strengthen enterprise data management, monitor data quality across platforms, and support policy-driven data governance.

0-2 years of experience and a bachelor’s degree are preferred; AI tools experience is a plus.

Qualifications

• 0-2 years of experience in data quality management, data risk management, or related roles.
• Strong communication and stakeholder management skills.
• Understanding of data governance concepts (metadata, lineage, data quality).
• Experience with AI tools like ChatGPT or similar platforms is a plus.

Responsibilities

• Identify data incidents and perform root-cause analysis.
• Support remediation of audit and regulatory feedback.
• Maintain holistic platform data quality monitoring and key reports.
• Collaborate with upstream/downstream partners and technology teams on data risk.
• Support data governance and controls within the business unit.
• Coordinate with cross-functional teams to document data lineage.

Skills

Data quality

Data risk management

Stakeholder management

AI tooling experience

Education

Bachelor's degree in finance, Engineering, Mathematics, Statistics, Computer Science, or related field

Job description

Job Description

Credit and Fraud Risk (CFR) team helps drive profitable business growth by reducing the risk of fraud and maintaining industry lowest credit loss rates. It utilizes an array of tools and ever-evolving technology to detect and combat fraud, minimize the disruption of good spending, and provide a world-class customer experience. The team leads efforts that leverage data and digital advancements to improve risk management, enable commerce and drive innovation.

Credit and Fraud Risk (CFR) team helps drive profitable business growth by reducing the risk of fraud and maintaining industry lowest credit loss rates. It utilizes an array of tools and ever-evolving technology to detect and combat fraud, minimize the disruption of good spending, and provide a world-class customer experience. The team leads efforts that leverage data and digital advancements to improve risk management, enable commerce and drive innovation.

A single decision can have many outcomes. And when that decision affects millions of card members and merchants, it needs to be the right one. That is where our Product teams come in. Product teams are the backbone of all financial services operations at American Express—it impacts every aspect of the company. As a part of this team, you will work with the industry’s best talent to create smart and innovative strategies that advance our market share and the way we do business. If you are interested in getting to know all areas of our business and can translate our business needs into remarkable solutions, you should consider a career in Product teams.

Responsibilities

• Responsible for supporting the Data Steward in identifying data incidents, performing root-cause analysis of data incidents, and driving remediation of audit and regulatory feedback.
• Develop advanced knowledge on the Enterprise Data Management Operating Policy to support the Data Steward in the execution of their role.
• Responsible for holistic platform data quality monitoring, including but not limited to key reports.
• Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.
• Support the Data Steward in the establishment, maintenance, and testing of controls to manage data risk within their business unit.
• Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately
• Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.
• Responsible to partner with the Data Steward in developing and managing the data management roadmap.
• Collaborate with and influence product managers to ensure all new use cases are managed according to policy.

Qualifications

• 0-2 years of experience in data quality management, data risk management, control management, or related roles.
• Strong communication, collaboration, stakeholder management skills and ability to influence and engage at multiple levels and cross functionality.
• Intermediate understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and prior experience.
• Preferred Hands-on experience using AI tools such as ChatGPT, Microsoft Copilot, Github Co-pilot - or similar generative AI platforms to improve productivity and drive innovation.
• Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science, or other similar fields.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.