Analyst, Channel Relationship Manager, Small Medium Enterprises

DBS Bank; Chennai District; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

A leading financial institution is looking for a Relationship Manager to drive strategic acquisition of New-to-Bank customers in Chennai. The role involves identifying potential clients through cold calling and personal networks, building strong relationships, and delivering exceptional service. Ideal candidates will have 3-5 years of relevant experience in SME banking sales, a customer-centric mindset, and the ability to consistently meet sales targets.

Qualifications

• Minimum 3–5 years of experience in SME/Business Banking Liability sales.
• Demonstrable track record of meeting or exceeding sales targets.
• Strong understanding of SME banking products and services.

Responsibilities

• Identify and engage potential NTB clients through diverse channels.
• Drive growth in the liabilities portfolio by acquiring NTB clients.
• Deliver exceptional service to prospects and clients.

Skills

Customer-centric mindset

Excellent communication

Sales skills

Negotiation skills

Education

Bachelor's in Finance / Economics / Commerce or MBA or CA

Job description

Business Function

Corporate and Investment Banking provides corporate customers with a full range of Commercial banking products and services including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long‑standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Job Purpose

To drive the strategic acquisition of New‑to‑Bank (NTB) customers, thereby significantly expanding and scaling our liabilities portfolio.

Key Accountabilities

• Actively identify and engage potential NTB clients through diverse channels, including targeted cold calling, leveraging personal networks, and cultivating strong partner relationships.
• Drive significant growth in the liabilities portfolio by acquiring NTB clients for operating accounts, term deposits and other transaction banking products, consistently meeting or exceeding defined sales targets.
• Build and nurture robust relationships with key partners to ensure a consistent pipeline of high‑quality prospects for acquisition.
• Deliver exceptional service to prospects and clients, fostering positive relationships and reinforcing DBS SME Bank's reputation for excellence.
• Serve as a knowledgeable and passionate advocate for DBS SME Banking, demonstrating a deep understanding of our market positioning, competitive advantages, and the ability to tailor solutions to meet diverse customer needs.

Job Duties & Responsibilities

• Execute targeted prospecting strategies, including cold calling, network engagement, and partner referrals, to acquire NTB clients and expand the liabilities portfolio across operating accounts, term deposits and transaction banking products, meeting or exceeding assigned targets.
• Develop and manage robust relationships with partners to generate a consistent flow of qualified leads for new business opportunities.
• Provide high‑quality service and support to prospects and clients, fostering strong relationships and enhancing the overall DBS SME Bank experience.
• Be the expert on DBS SME Banking offerings, clearly articulating value propositions and competitive differentiators. Advise clients on the most suitable banking solutions based on their unique requirements.
• Ensure all sales and client onboarding activities are conducted efficiently, accurately, and in full compliance with bank policies and procedures.

Requirements

• Minimum 3–5 years of experience, specific in SME/Business Banking Liability sales with a strong emphasis on NTB client acquisition within the financial services sector.
• 3–5 years of relevant experience in Current Account Acquisition.
• Originated CMS/Trade/FX transactions from SME clients.
• Demonstrable track record of consistently meeting or exceeding sales targets, particularly in liabilities products (e.g., operating accounts, term deposits, transaction banking).
• Experience in leveraging various prospecting techniques, including cold calling, networking, and partner collaborations.
• Strong understanding of SME banking products and services.
• Ability to build and maintain strong client and partner relationships.
• Excellent communication, listening, sales and negotiation skills.

Education / Preferred Qualifications

• Bachelor's in Finance / Economics / Commerce or MBA or CA.

Core Competencies

• Customer‑centric mindset.
• Good technical knowledge of cash management and transaction banking.
• Strong teamwork and interpersonal skills.
• Excellent customer and relationship management abilities.
• Effective problem‑solving, planning and organising skills.
• Well‑versed in AML risk.

Technical Competencies

• Basic understanding of trade and foreign exchange banking products and associated technology platforms and operational procedures.
• Knowledge of regulatory guidelines on banking issued by MAS and RBI, and local laws and regulations that impact businesses in general, including KYC requirements.
• Knowledge of financial markets and products to assist in meaningful dialogue with clients.

Work Relationship

• Possess good working relationship and a high degree of team spirit and cooperation with relationship groups as well as service partners in the bank such as Product Management, Operations, Finance, Legal, etc., to ensure seamless delivery of products to clients.
• Establish rapport with clients to win their business, confidence and trust.

DBS India – Culture & Behaviours

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value‑driven behaviours are:

• Demonstrate business performance through PRIDE 2.0 value‑based propositions.
• Ensure customer focus by delighting customers and reducing complaints.
• Build pride and passion to protect, maintain and enhance DBS’ reputation.
• Enhance self‑knowledge, skills and develop competencies aimed at continuous improvement.
• Maintain the highest standards of honesty and integrity.

Primary Location

India – Tamil Nadu – Chennai – DBIL

Job

Relationship Management

Schedule

Regular

Job Type

Full‑time

Job Posting

Mar 5, 2026, 10:30:00 AM