Amazon Connect - Consultant

Sdna Global; Pune District, Chennai, Bengaluru; Hybrid; INR 3,000,000 - 7,000,000; Full time

Job summary

Sdna Global is seeking a Consultant (Level 9) to lead cloud contact center transformations for enterprise clients across multiple locations in India. The role demands 5+ years of experience and a strong techno-functional skill set in AWS, API integrations, and CRM ecosystems.

You will drive solution architecture, implement multi-market initiatives, and mentor teams while delivering reusable assets and scalable frameworks.

Qualifications

• BE / B.Tech / M.Tech / MBA from a Tier 1 or Tier 2 institute.
• 5+ years of experience in cloud contact center transformations.
• Techno-functional expert with hands-on AWS cloud experience.

Responsibilities

• Lead design sessions, requirements grooming, solution architecture, and implementation of cloud contact center transformations.
• Lead proposals and RFPs across markets to drive pipelines.
• Drive API-based integrations with CRM platforms (Salesforce, ServiceNow) and conversational AI/bot frameworks.
• Mentor and grow the talent pipeline while building reusable assets and POVs.

Skills

AWS Contact Center

Amazon Connect flows

AWS Lambda

Amazon Lex

Amazon Connect Contact Center

Education

BE / B.Tech / M.Tech / MBA from Tier 1/2 institute

Job description

Are you a techno-functional expert with a passion for driving large-scale cloud contact center transformations? We are looking for a Consultant (Level 9) to join our growing Customer Sales & Service Consulting practice!

Locations: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad, Chennai

Experience: 5+ years

Qualification: BE / B.Tech / M.Tech / MBA from a Tier 1 or Tier 2 institute

Key Responsibilities

• Project Delivery: Lead consulting teams through design sessions, requirement grooming, solution architecture, and implementation of cloud contact center transformations.
• Business Development: Lead proposals and RFPs across multiple markets to drive continuous opportunity pipelines.
• Solution Architecture: Drive API-based integrations with CRM platforms (Salesforce, ServiceNow) and conversational AI/bot frameworks.
• Practice & People Development: Mentor, upskill, and grow the talent pipeline while building reusable assets, points of view (POVs), and innovative solution frameworks.

What We Are Looking For

• Must-Have Skills: AWS Contact Center, Amazon Connect flows, AWS Lambda, Amazon Lex, Amazon Connect Contact Center.
• Good-to-Have Skills: AWS Pinpoint, Amazon Transcribe, Amazon Comprehend.
• Expertise:
  
• Hands-on experience designing, developing, and deploying cloud contact center solutions at scale.
• Strong background in API-based integrations and solution architecture within the AWS ecosystem.
• Proven leadership in business development, proposal management, and program execution.
• Excellent communication, client engagement, and stakeholder management skills.

Why Join Us?

• Work on high-impact transformation projects with global G2000 clients.
• Co-create innovative solutions with strategy leaders, industry experts, and intelligence professionals.
• Access personalized training modules designed to accelerate your consulting acumen and tech capabilities.
• Thrive in an inclusive, collaborative, and boundaryless work culture.