AM-Ops-Claims

Aditya Birla Health Insurance Company Limited; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Health Insurance Company Limited is seeking a diligent Claims Audit & MIS Analyst to coordinate with service provider partners for timely settlement of Travel and OPD claims. You will perform regular medical and technical audits and maintain comprehensive MIS/reports related to claims.

Responsibilities include accurate, on-time report submissions, developing Excel shortcuts and formulas, training partner claim processors, and ensuring adherence to policy T&Cs and SLA targets.

Qualifications

• Regular medical and technical audits of the claims approved for settlement by the partner.
• Maintain the MIS/Reports related to claims.
• Develop shortcuts, formulae on excel, using alternative tools/methods for timely submission
• Do cursory/sanity checks before submission
• Trainings to the partner claim processors regarding policy T&C’s, Time management, Delegation

Responsibilities

• Accurate and timely submission of periodic and ad-hoc reports related to Claims
• Monthly / Quarterly / Annual Data submission
• Work closely with related stakeholders (internal and external)
• LDR report & monitoring
• Daily intimation reports
• Monthly MIS check - For TAT
• OPD FWA Savings data
• DN monitoring for check pts
• MVP implementations with OPD partners

Skills

Audit skills

Excel skills

Data reporting

Coordination

Job description

Job Purpose

The purpose of this role includes ensuring coordination with the Service provider partner team for timely settlement of Travel and OPD claims. Candidate should be able to do regular medical and technical audits of the claims approved for settlement by the partner and should be able to maintain the MIS/Reports related to claims.

Dimensions

On Roll – 6000+
Offroll/ Part time – 4000+
Unit Workforce Number: On Roll – 6000
Offroll/ Part time – 4000+
Function Workforce Number: On Roll – 800
Offroll/ Part time - 279
Department Workforce Number: On Roll – 69
Offroll/ Part time - 66

Job Context & Major Challenges

To ensure Quality in the claim process and audit, managing TAT as per agreed SLA

Key Result Areas

Accurate and timely submission of periodic and ad-hoc reports related to Claims

• Develop, Implement shortcuts, formulae on excel, using alternative tools/methods for timely submission
• Do cursory/sanity checks before submission

Closure of audit observations

• Trainings to the partner claim processors regarding policy T&C’s, Time management, Delegation
• Strong coordination skills with other departments, sharp and on the spot thinking, proactive approach, soft skills, excel skills etc.

Monthly / Quarterly / Annual Data submission

• Work closely with related stake holders (internal and external)

Working on DATA / MIS

• Work closely with data teams of external stake holder for reports viz;
• LDR report & monitoring
• Daily intimation reports
• Monthly MIS check - For TAT
• OPD FWA Savings data

DN monitoring for check pts

• Debit note supervision for all the payments from TPA’s & OPD Partners Viz.
• DOA should not be empty
• Future date of admission should not be mentioned.
• Date of discharge < Date of Admission
• Policy start date should not be blank
• Policy end date should not be blank
• Policy end date < Policy start date
• Policy start date > Date of Intimation
• Date of Admission should be falling within Policy period
• Paid amt>Claimed Amt
• Paid date
• Paid amt>SI Remarks

MVP implementations with OPD partners

• Coordinating with Partner leadership teams /tech teams for MVP implementations viz;
• FWA triggers implemented in the system (automated)
• Automated ICD 10 coded data is needed.
• In health check-ups utilization should be driven towards home collection instead of hospitals.
• FWA investigations are to be conducted in the agreed percentage of claims.(Partner end)
• The reimbursement claim adjudication rule engine (automated) should be aligned with the ABHI process.
• Real time client Dashboard for client reviews.
• ABHI to be given system access for claim approval
• Communication letters in ABHI format
• Reports and Payment voucher in ABHI format (automated)
• All fields required in reports to be captured in system for auditing (Debit note to have mandate fields)
• Query management – under deficiency option should be available
• Medicos to process OPD claims
• Data digitization and automated reports to be available
• API integrations
• Limits and Sublimits to be defined in the partner system to ensure no over utilization
• Portal per insured/family should reflect exhausted wallet amount/sub limits and there should be validation in the system to limit utilization up to opted SI
• Cashless - Portal access end to end
• Claim Outstanding report (Daily MIS) to be shared
• Symptom linking prior to slot booking for consultations

Relationships

Internal

• Internal (MIS Team)
• Ongoing
• To coordinate and collate the data requirement. Coordinate with MIS template for processing payments of the partner

External

• External Partners (Service providers)
• As and when required
• To decide on claims, reconsideration claims and claims beyond the authority of the Partner processing team, developments/ enhancements.