AM-Internal communications/Campaign strategy/corporate Comms

EY; Ernakulam, Thiruvananthapuram; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

EY Global Delivery Services (GDS) in India (Kerala, Ernakulam) seeks a Communications and Engagement Metrics and Channel Reporting specialist. You will manage communications data, produce insightful reports and dashboards, and support channel dissemination across EY platforms.

The role requires 8–10 years of experience in communications, strong MS Office and SharePoint proficiency, and ability to work with cross-functional teams to deliver high-quality outputs.

Qualifications

• Bachelor’s or Master’s degree in English literature, mass communication or journalism.
• Strong communication and collaboration abilities with excellent written and verbal skills.
• Proficiency in MS Office, SharePoint and related tools for communications analytics.

Responsibilities

• Timely and accurate addition of all data for delivered communications to the MIA.
• Create metrics reports and dashboards to showcase function performance in PowerPoint.
• Provide operational support for dissemination on EY channels and SharePoint.
• Coordinate leadership emails delivery via Broadcast Center.
• Develop toolkits for stakeholders on Modern SharePoint.
• Assist with metrics reports for multiple functions using PowerPoint.
• Handle logistics and support for webcasts on Kaltura and MS Teams.
• Create and update distribution lists using One Access.
• Submit tickets to the BMC system for intranet and Broadcast Center updates.
• Collaborate with internal teams on multiple projects.

Skills

Analytics acumen

Research skill

Communication skills

Listening skills

Result oriented

Time management

Customer focus

Personal learning & development

Planning & organizing

Education

Bachelor’s or Master’s degree in English literature/Mass communication/Journalism

Tools

MS Office

PowerPoint

SharePoint

Broadcast Center

One Access

Job description

Discipline: Internal Communications

Role Type: Communications and Engagement Metrics and Channel Reporting

The opportunity

The position is for the team within EY Brand, Marketing and Communications in GDS team and will be aligned to the Communications and Engagement pillar.

This position will work with our stakeholder team to manage communications data, create insightful reports and dashboards to make communications more data driven and manage CE channels.

Your key responsibilities

• Timely and accurate addition of all data for delivered communications to the Management Information Application (MIA).
• Creation of metrics reports for all communications activities, showcasing function performance in PowerPoint presentations to help stakeholders make informed decisions.
• Operational support for communication dissemination on EY channels of communication and SharePoint.
• Coordinate the setup of leadership emails for delivery via Broadcast Center (tool specific to EY).
• Develop toolkits for the stakeholder on Modern SharePoint.
• Assist with the creation of metrics reports for multiple functions using PowerPoint.
• Handle logistics and provide operational support for webcasts on platforms like Kaltura and MS Teams.
• Create, maintain, and update distribution lists using the One Access tool.
• Submit tickets to the BMC ticketing system for updates on the intranet and Broadcast Center.
• Interact and collaborate with internal teams on multiple projects.

Skills and attributes for success

• Support EY brand, understand, implement, and strictly adhere to the quality standards and procedures established by EY, including verbal and branding guidelines
• Pursue and share best practices within the team
• Demonstrate eye for detail and ensure all deliverables are of high quality

To qualify for the role, you must have

• Overall 8-10 years’ experience and 7-9 years’ CE experience
• Graduate – Bachelor’s or master’s degree – preferably in English literature/Mass communication/Journalism
• Proficiency in Microsoft Office Suite, particularly PowerPoint and SharePoint.
• Familiarity with Broadcast Center, One Access, and other relevant communication tools.
• Strong organizational and project management skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team.

Ideally, you’ll also have

• Business acumen to understand the leadership strategy and translate it in the deliverables prepared
• Eagerness and be a fast learner who is willing to expand on core skills

Technologies and Tools

• MS Office – Word, PowerPoint and Excel
• Desirable – Content CMS, communications analytics, SharePoint, Adobe Analytics

What we look for

• Analytics acumen
• Research skill
• Communication Skills (Comprehend, Verbal & Written)
• Listening Skills
• Result Oriented
• Time Management
• Customer Focus
• Personal Learning & Development
• Planning and organizing

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

We are reshaping careers at EY by supporting increasingly diverse career journeys, empowering you to build your career and proactively seek out the experiences that will help you go further.

What you can expect:

• Drive your career
  • Success as defined by you. Your passion amplified by our purpose. Solving the world’s toughest challenges while building a better working world, together.
  • We provide the scale, teams and the tech. We'll show you what’s possible, so you’ll see opportunities where others see challenges.
  • With our help, you can make a meaningful impact, your way.
  • We provide a foundation for you to create and personalize your career, with success defined by you.
• Manage your performance
  • Connect with each other through better conversations,
  • Find out how we support your career and growth
  • We recognize your contributions and efforts to team and serve our clients throughout the year.
• Varied experience
  • Challenge the way you experience the world.
  • Multicultural thinking, teaming and working are at the heart of our shared success.