Airport Operations Executive – Ticketing & Reservations (IndiGo AO&CS)

Mashreq Bank; Bengaluru; On-site; INR 3,00,000 - 4,00,000; Full time

Job summary

A leading airline is seeking an Airport Operations Executive – Ticketing & Reservations in Bengaluru. This role involves managing ticketing and reservation services, providing exceptional customer service, and coordinating with various departments for smooth operations. Ideal candidates will have a Bachelor’s degree, strong communication skills, and some experience in airline services. Competitive salary and benefits are provided.

Benefits

Competitive salary with annual performance-based increments

Provident Fund, ESI, and medical insurance coverage

Free and discounted travel for self and eligible family members

Paid training and career development opportunities

Uniform allowance and airport shuttle

Recognition programs

Qualifications

• 0–3 years of experience in airline ticketing, reservations, or airport ground services.
• Freshers with strong communication and customer service skills are welcome.

Responsibilities

• Manage passenger ticketing, reservations, cancellations, and modifications.
• Provide assistance in pre-boarding, check-in procedures, and baggage handling.
• Ensure smooth coordination with other departments.
• Resolve customer issues efficiently.

Skills

Excellent verbal and written communication skills in English and Hindi

Strong interpersonal and customer service skills

Good knowledge of ticketing systems and reservation platforms

Strong multitasking abilities

Education

Bachelor's Degree in any stream (Hospitality, Travel, Aviation preferred)

Tools

Microsoft Office Suite

Reservation systems (e.g., Amadeus, Galileo)

Job description

Job Summary

As an Airport Operations Executive – Ticketing & Reservations, you will be the face of IndiGo at the airport, responsible for delivering seamless ticketing and reservation services to passengers. You will ensure that every customer interaction reflects our commitment to excellence, safety, and efficiency. This is a dynamic, customer-facing role that requires attention to detail, problem-solving capabilities, and a service-oriented attitude.

Key Responsibilities

• Manage passenger ticketing, reservations, cancellations, and modifications both online and at the airport counter.

• Provide assistance in pre-boarding, check-in procedures, and baggage handling as needed.

• Ensure smooth coordination with other departments including security, baggage, and boarding for timely departures.

• Resolve customer issues efficiently, ensuring complete satisfaction and adherence to IndiGos service standards.

• Handle payment processing through various channels including cash, card, and digital platforms.

• Update and maintain accurate records of reservations, payments, and cancellations.

• Maintain compliance with DGCA regulations and IndiGos safety and quality procedures.

• Ensure timely reporting and documentation of daily operations and passenger feedback.

Required Skills and Qualifications

• Bachelors Degree in any stream (Hospitality, Travel, Aviation preferred).

• Excellent verbal and written communication skills in English and Hindi.

• Strong interpersonal and customer service skills.

• Good knowledge of ticketing systems and reservation platforms (e.g., Amadeus, Galileo, or similar is an advantage).

• Ability to remain calm and professional in high-pressure or fast-paced airport environments.

• Basic knowledge of airport and airline safety protocols.

Experience

• 0–3 years of experience in airline ticketing, reservations, or airport ground services.

• Freshers with strong communication and customer service skills are welcome to apply.

Working Hours

• Rotational shifts (including weekends and holidays).

• Morning, Evening, and Night shifts as per operational requirements.

• Full-time, 6-day working schedule.

Knowledge, Skills, and Abilities

• Strong multitasking abilities with a keen eye for detail.

• Familiarity with aviation regulations and airport protocols.

• Proficiency in Microsoft Office Suite and reservation systems.

• A team player with a proactive, problem-solving approach.

• Physically fit and able to stand for extended periods; willing to work in varying weather conditions at the airport.

Benefits

• Competitive salary with annual performance-based increments.

• Provident Fund, ESI, and medical insurance coverage.

• Free and discounted travel for self and eligible family members.

• Paid training and career development opportunities.

• Uniform allowance and airport shuttle (as per location).

• Recognition programs and employee engagement initiatives.

Why Join IndiGo?

At IndiGo, we pride ourselves on our vibrant work culture, operational excellence, and unwavering commitment to passenger service. As one of the fastest-growing airlines in the world, we offer exceptional opportunities for growth and learning. Be part of a team that values innovation, teamwork, and a can-do attitude. Join us and take your aviation career to new heights!

How to Apply

Interested candidates can apply by visiting the official IndiGo careers portaland submitting their updated resume under the Careers section.
Please ensure that you select Airport Operations – Ticketing & Reservationsas your preferred position.