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Responsibilities
- Solutioning and Implementation: Design and implement innovative solutions using platforms such as Aisera, Moveworks, Amelia, Kore.AI, Microsoft Co-pilot, and Azure OpenAI.
- Customer Engagement: Act as a customer-facing expert, understanding their needs, and translating them into actionable solutions.
- Storytelling and Presentation: Deliver compelling presentations and stories to stakeholders, showcasing the value and capabilities of our AI solutions.
- Pre-deployment Activities: Conduct thorough assessments and prepare the environment for deployment.
- Post-deployment Support: Provide ongoing support to ensure the solutions operate at peak efficiency, addressing any issues that arise.
- Collaboration: Work closely with cross-functional teams including sales, product development, and customer support to deliver successful AI solutions.
- Documentation: Create and maintain comprehensive documentation for all solutions and processes.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 2-3 years of experience in solutioning and implementing AI and Co-pilot platforms such as Aisera and Kore.AI.
- 8-12 years of overall experience in IT operation (Infrastructure Ops and App Ops), AI, and automation.
- Hands‑on knowledge of platforms including Moveworks, Amelia, Microsoft Co-pilot, and Azure OpenAI.
- Excellent storytelling capabilities and presentation skills.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Design, Art/Creative, and Information Technology
Industries
IT Services and IT Consulting
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