AI Solutions and Platforms Operations Engineer

PepsiCo Inc.; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

PepsiCo Inc. in Hyderabad seeks an AI Observability Engineer to design and operate agentic AI solutions, focusing on planning, tool execution, memory, and RAG with robust guardrails. You will implement run management, telemetry, and incident triage for production agents, and help craft scalable, observable AI workflows.

You will collaborate with SRE and AI platform teams to build CI/CD pipelines, dashboards, and secure deployments, ensuring reliable AI at scale.

Qualifications

• Bachelor’s in CS/AI/DS or related field.
• 3–5+ years software engineering; 1+ year AI/GenAI exp preferred.
• Hands-on with agentic frameworks (Crew.ai, LangChain, Semantic Kernel, AutoGen).
• Proficiency in Python and APIs/microservices patterns.
• Strong experience with RAG patterns (embeddings, vector search, retrieval evaluation).
• Experience with cloud environments (Azure/AWS/GCP) and Kubernetes deployments.
• Familiarity with OpenTelemetry and telemetry pipelines.
• Knowledge of responsible AI practices and cost optimization basics.

Responsibilities

• AI Agent Operations Center (70%) build runtimes, registry, versions, deployment tracking.
• Enable incident triage, replay/debug runs, trace correlation, root-cause analysis.
• Create dashboards for agent health: success rate, latency, tool failure rate, cost.
• Instrument agent flows with OpenTelemetry for end-to-end observability.
• Collaborate with transformation and AI platform teams for scalable agents.
• CI/CD pipelines for agent services and automated testing and deployment.

Skills

Python

Agentic frameworks

LangChain

RAG patterns

Cloud environments

Kubernetes

OpenTelemetry

CI/CD

Observability

Education

Bachelor's in Computer Science, AI/ML, Data Science

Tools

LangChain

Semantic Kernel

AutoGen

Crew.ai

OpenTelemetry

Kubernetes

Azure/AWS/GCP

Vector databases

Job description

Overview

The AIObservabilityEngineer (Agentic Frameworks & AI Agent Operations Center Developer) builds and operationalizes agentic AI solutions using modern orchestration frameworks and contributes to an AI Agent Operations Center that enables safe, reliable, and observable agent behavior at scale. This role focuses on developing agent workflows (planning, tool execution, memory, and RAG), integrating guardrails and evaluations, and delivering operational capabilities such asrunmanagement, telemetry, and incident triage for production agents.

Responsibilities

1. AI Agent Operations Center (70%)
   • Build “operations center” capabilities for agent runtime management: agent registry, versioning, deployment tracking, and run histories
   • Enable operational workflows such as incident triage, replay/debug runs, trace correlation, and root-cause analysis across agent steps
   • Implement operational dashboards and views for agent health: success rate, latency, tool failure rate, cost per run, and loop detection
   • Instrument agent flows end-to-end usingOpenTelemetry(or equivalent), enabling correlation across prompts, tool calls, retrieval, and responses
   • Implement semantic conventions and tagging standards (agent name/version, tool name, model provider, environment, tenant/app)
   • Partner with SRE/observability teams to ensure production-grade monitoring, alerting, and operational readiness
2. Collaboration with Teams (10%)
   • Collaborate with transformation teams and business stakeholders to understand requirements and tailor AI agents to specific domains.
   • Work closely with AI platform teams to build scalable and cross-domain AI agents while ensuring end-to-end observability.
3. Integration & Deployment (10%)
   • Build and maintain CI/CD pipelines for agent services and operations center components, including automated testing and deployment
   • Automate onboarding for new agent use cases (templates, scaffolding, configuration checks)
   • Drive best practices for secure, scalable, and cost-effective agent deployments
4. Continuous Learning (10%)
   • Stay updated with the latest advancements in AI and machine learning technologies and integrate these into existing or new AI agents.
   • Conduct thorough testing and validation to ensure the reliability and accuracy of AI agents and solutions.

Qualifications

Key Skills/Experience RequiredMinimum Qualifications:

• Education: Bachelor’s in Computer Science, AI/ML, Data Science, or a related field.
• Experience: 3–5+ years of software engineering experience; 1+ years building and observe AI/ML or GenAI applications preferred
• Required Expertise:
  • Hands-on experience withagentic frameworks(Crew.ai, LangChain, Semantic Kernel, AutoGen, or similar)
  • Proficiency inPython(primary) and familiarity with APIs/microservices patterns
  • Strong experience withRAGpatterns (embeddings, vector search, retrieval evaluation, chunking strategies)
  • Experience with cloud environments (Azure/AWS/GCP) and containerized deployments (Kubernetes/AKS/EKS)
  • Familiarity with observability fundamentals (logs/metrics/traces) and production troubleshooting
  • Experience building internal developer platforms or operational consoles (agent registry, run tracking, dashboards)
  • Familiarity with OpenTelemetry, distributed tracg, and telemetry pipelines
  • Experience with Azure AI Search / vector databases, prompt/version management, and evaluation frameworks
  • Knowledge of Responsible AI practices: data handling, safety guardrails, audit trails, and redaction strategies
  • FinOps exposure: token/GPU cost optimization and chargeback/showback reporting
• Technical Proficiency: Agent orchestration design (planning, tool execution, memory, RAG), Strong engineering discipline: testing, versioning, CI/CD, automation, Operational mindset: reliability, debuggability, and incident response support
• Problem-Solving: Ability to translate business challenges into technical solutions.
• Collaboration Skills: Effective at working within cross-functional teams.
• Agility: Flexibility to adapt to changing requirements and new technologies.
• Communication Skills: Capable of explaining complex technical concepts to non-technical stakeholders.