AI Property / Partner Operations Executive

Santriya Technologies; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Santriya Technologies is seeking a detail-oriented professional to manage product and documentation operating models. You will onboard partners, maintain records, and ensure data accuracy using approved AI-enabled workflows.

You will verify outputs against source materials and escalate higher-risk issues to ensure compliance and quality. Responsibilities include monitoring listings, inventory and content, coordinating with internal teams, and driving process improvements while protecting

Responsibilities

• Onboard partners and maintain commercial/operational records within approved process.
• Use AI/OCR to extract listing, inventory, amenity and document data, verifying against source materials.
• Monitor partner cases, availability/content issues, response SLA and integration exceptions.
• Coordinate rate/inventory/content or booking issues with partner and internal teams.
• Maintain clear evidence for changes and approvals.
• Identify recurring partner friction and recommend documentation or product improvements.
• Protect partner commercial/confidential data.
• Escalate legal, safety, fraud or customer-impacting exceptions.

Job description

Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services. The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth. Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work. Validate material AI outputs against current documentation and authoritative system data, record exceptions, and elevate conflicts or missing guidance. Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities

• Onboard partners and maintain commercial/operational records within approved process.
• Use AI/OCR to extract listing, inventory, amenity and document data, verifying against source materials.
• Monitor partner cases, availability/content issues, response SLA and integration exceptions.
• Coordinate rate/inventory/content or booking issues with partner and internal teams.
• Maintain clear evidence for changes and approvals.
• Identify recurring partner friction and recommend documentation or product improvements.
• Protect partner commercial/confidential data.
• Escalate legal, safety, fraud or customer-impacting exceptions.

AI-enabled ways of working

• Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.
• Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
• Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
• Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

Human accountability

AI is a copilot, not the accountable decision-maker. The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation. Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

Success Measures

• Partner onboarding and issue resolution improve
• Listing/inventory data quality improves
• Repeat operational defects reduce
• Partner communication is faster and traceable