AI Outcome Customer Engineer, FDE, Google Cloud

United States Digital Space LLC; Maharashtra; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

Cloud is hiring an AI Outcome Customer Engineer, Forward Deployed Engineering, to embed with strategic customers and drive adoption of enterprise AI products.

You will develop and manage AI deployment plans, provide technical leadership, and work with product and engineering teams to deliver secure, scalable solutions and measurable business outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience leading technical delivery strategies, debugging systems, and interfacing with product/engineering organizations.
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.
• Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript, etc.).
• Experience in system design or orchestration frameworks.

Responsibilities

• Partner with Account teams and practice Customer Engineer during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Skills

Troubleshooting

Technical delivery

System debugging

API integration

Code reading

System design

Education

Bachelor's degree or equivalent practical experience

Tools

APIs

ECMs

Identity management

Job description

Minimum qualifications

• Bachelor's degree or equivalent practical experience.


• 10 years of experience troubleshooting technical issues for internal/external partners or customers.


• Experience leading technical delivery strategies, debugging systems, and interfacing with product/engineering organizations.


• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.


• Experience reading or debugging code in a general purpose coding language (e.g., Java, Python, JavaScript, etc.).


• Experience in system design or orchestration frameworks.

Preferred qualifications

• Experience orchestrating specialized technical resources to execute complex builds.


• Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.


• Ability to dive deep into novel technical problems, decipher extreme ambiguity, diagnose bugs, and emerge with credible architectural solutions.


• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

About the job

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mumbai, Maharashtra, India; Bengaluru, Karnataka, India ###

The the company Cloud team helps companies, schools, and government seamlessly make the switch to the company products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping the company grow its Cloud business and helping companies around the world innovate.

As an AI Outcome Customer Engineer, Forward Deployed Engineering (FDE) you will embed with strategic customers to drive the adoption of the company Cloud enterprise AI products, acting as a trusted advisor to customer stakeholders, partners, and internal product and engineering teams. You will develop, manage, and execute the AI deployment plan, by providing technical leadership, applying skills in enterprise architecture, consultative delivery, applied artificial intelligence engineering, and AI solution engineering. You will have a direct impact on the velocity of customer adoption and business outcomes realized through the successful deployment of enterprise AI solutions and use cases. You will blend delivery expertise, market and industry knowledge, technical implementation, and technical project leadership to realize the value of the company Cloud AI with strategic customers.

the company Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage the company's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to the company Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Partner with Account teams and practice Customer Engineer (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.


• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.


• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.


• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.


• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

the company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also the company's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.