AI Ops Engineer - Enterprise Data Platform

AuxoAI Inc.; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

AuxoAI Inc. is seeking an AI Ops Engineer to own the end‑to‑end health of a client’s enterprise data estate within a hybrid platform. You will build services that detect, correlate, and resolve issues using AIOps and GenAI to reduce manual triage while keeping human decision gates.

You will act as the face of the service to client IT and business leadership, run governance cadence, and manage delivery relationships, ensuring reliability and data integrity across environments.

Qualifications

• 5–8 years of data engineering, data warehousing or data operations experience.
• Experience implementing data pipelines using dbt.
• Strong SQL and dimensional data modeling skills.
• Experience in high-touch operations, governance forums, SLAs and escalations.
• Hands-on ITSM with ServiceNow and enterprise scheduling tools.
• Excellent communication translating tech faults for executives.

Responsibilities

• Act as primary accountability for critical data objects and domains.
• Drive service scorecard initiatives: SLA attainment, MTTR, data freshness, and stability.
• Participate in major incidents and own post-incident reviews.
• Develop SOPs for the data estate including governance, monitoring and escalation.
• Drive triage for P1 and P2 incidents and coordinate across teams.
• Lead problem management and reduce recurring incidents.
• Maintain technical standards and mentor juniors across stacks.
• Adhere to data architecture standards and ensure semantic consistency.
• Diagnose major incidents across domain boundaries identifying ETL vs DB faults.
• Lead adoption of AIOps and intelligent observability initiatives.

Skills

SQL

Data modeling

ETL tooling

Data warehousing

Python/PySpark

ITIL

Education

Bachelor’s degree in Computer Science or Engineering

Master’s degree in related field

Tools

Tidal

Control-M

Autosys

ServiceNow

Snowflake

Informatica PowerCenter

MicroStrategy

PySpark

Job description

Bangalore North, India | Posted on 09/15/2026

AuxoAI is a global platform-based services firm. We help companies turn their strategies into practical digital and AI solutions. By understanding how our clients make decisions, we use digital and Artificial Intelligence (AI) technologies to drive growth, enhance operations, improve customer experiences, and provide clear, actionable insights from their data.

What We Do

We work across industries such as healthcare, high-tech, consumer packaged goods (CPG), finance, and more across sales, marketing, and customer support functions. We help our clients accelerate their digital and AI journeys through:

• AI Application Development
• Data, Digital and Cloud acceleration using AI
• AI Native Product Engineering

Location

India Locations (Hyderabad, Bangalore , Mumbai or Gurgaon)

Level

Senior Associate / Manager

Required Experience

5 – 8 years

Role Summary

We are looking for a AI Ops Engineer to be part of team managing the end-to-end health of a client's enterprise data estate, operating as the single accountable control tower across a hybrid platform. What distinguishes this role is how you get there: you will build a service that detects, correlates and increasingly resolves on its own, applying AIOps and GenAI to compress triage, predict failure on the critical path, and convert repetitive manual intervention into automation — while keeping human judgement at the decision gates that matter.

The role requires the candidate to exhibit engagement and technical leadership in equal measure. You will be the face of the service to client IT and business leadership, run the governance cadence and hold the delivery relationship.

Responsibilities

• Act as the primary point of accountability for critical data objects and business domains as per assigned responsibilities
  
• Drive service scorecard initiatives: SLA attainment, MTTR, data freshness, repeat-failure rate, pass rate, connector stability and FinOps.
  
• Participate in client meetings during major incidents and own the post-incident review.
  
• Contribute towards the Standard Operating Procedure for the estate — scope, monitoring framework, severity matrix, RACI, escalation paths, notification matrix and closure criteria — and keep it current as the platform evolves.
  
• Drive triage activities for P1 and P2 incidents, assign the resolver domain, run the cross-party bridge
  
• Drive problem management — convert recurring incidents into permanent fixes, and burn down the problem backlog
  
• Maintain the technical standard for the service across legacy and modern technical stacks, mentor juniors in the team
  
• Follow the data architecture standards for the estate, govern the data model — dimensional design, conformed dimensions and business keys, SCD treatment, and semantic consistency
  
• Lead diagnosis on major incidents across domain boundaries — distinguishing an ETL fault from a database fault, a connector fault from a source schema change, a report failure from warehouse contention.
  

Drive initiatives to establish AIOps or intelligent observability

Requirements

• Bachelor’s/ Master’s degree in Computer Science , Engineering, or related field (or equivalent practical experience).
  
• 5-8 years in data engineering, data warehousing or data operations, with experience of working in managed service or Data Operations function.
  
• Minimum 3 years experience in implementing data pipelines using dbt
  
• Strong SQL and data modelling expertise, including dimensional modelling and warehouse performance tuning.
  
• Demonstrated experience working in high touch operations projects — running governance forums, owning SLAs and service reporting, and managing escalations with senior IT and business stakeholders.
  
• Practical experience with enterprise job scheduling (Tidal, Control-M, Autosys or equivalent) and with ITSM process in ServiceNow
  
• Excellent written and verbal communication — able to translate a technical fault into business impact for an executive audience.
  

Preferred

• Experience in implementing or supporting Snowflake data platforms is preferred
  
• Experience in Informatica PowerCenter and a relational data warehouse platform will be added bonus .
  
• Working knowledge of MicroStrategy or a comparable enterprise BI platform.
  
• Familiarity with Python or PySpark for oper ational tooling and automation.
  
• Exposure to cloud cost management and FinOps practice, particularly Snowflake credit optimisation.
  
• ITIL certification or equivalent practical grounding in service management.