AI Manager

CustomerInsights.AI; Hyderabad; Hybrid; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

MLOps

Docker & Kubernetes

Knowledge Graphs

Vector Search

Streamlit Apps

AI Governance

GraphRAG

Multi-modal AI

Reinforcement Learning

Pharma Analytics Data

Job summary

CustomerInsights.AI is seeking an AI Engineer to design, build, and deploy AI-enabled solutions powering customer and commercial insights with a focus on automation and production-grade AI engineering. Hybrid work model in India.

You will lead a multidisciplinary team of data scientists, data engineers, and AI developers, guiding projects from inception through deployment and client delivery.

Qualifications

• Experience leading data science and AI engineering teams.
• Strong background in ML, NLP, and generative AI.
• Experience with healthcare analytics and pharma data is a plus.

Responsibilities

• Provide leadership to a team of Junior Data Scientists, Data Engineers, and AI Developers.
• Oversee DLG Operations and AI-powered healthcare targeting solutions.
• Ensure quality and timely delivery of all team outputs.
• Serve as primary client contact and manage stakeholder expectations.
• Develop team performance and growth plans.

Skills

ML & AI

Generative AI

Python

SQL

REST APIs

FastAPI/Flask

Git & CI/CD

Workflow Automation

NLP

Time Series

Explainable AI

Payer Analytics

Pharma Analytics

RWD/Claims Analytics

Education

BE/BTech/MTech

Tools

MLOps

Docker & Kubernetes

Knowledge Graphs

Vector Search

Streamlit Apps

AI Governance

GraphRAG

Multi-modal AI

Reinforcement Learning

Pharma Data

Job description

Position Overview

The AI Engineer will design, build, and deploy AI-enabled solutions that power customer and commercial insights, with a strong focus on automation, scalability, and production-grade AI engineering across analytics workflows.

Key Responsibilities:

• Provide leadership and direction to a team of Junior Data Scientists, Data Engineers, and AI Developers
• Oversee all aspects of the team's work including Dynamic LeadGen (DLG) Operations: DLG is an AI/ML-powered solution that transforms healthcare provider targeting in rare and specialty diseases by using predictive modeling, algorithmic triggers, and omnichannel activation to identify and engage practices and physicians often missed by traditional approaches., Analytics Services, AI Solution & Application Development, and Data Management & Operations
• Ensure quality and timely delivery of all team outputs
• Serve as the primary point of contact between the team and the client
• Manage team performance, development, and growth

Technical Skills & Experience:

• Machine Learning & AI: Supervised/Unsupervised Learning, NLP, Deep Learning, Time Series & Predictive Modeling, Explainable AI (XAI)
• Generative AI & Agentic AI: Hands-on experience on working with LLMs (GPT, Claude, Gemini) Azure OpenAI, Fine-Tuning LLMs, Prompt Engineering, RAG (Retrieval-Augmented Generation), Agentic AI Frameworks (LangGraph, LangChain, CrewAI, AutoGen, Semantic Kernel), AI Agents & Multi-Agent Systems, LLM Evaluation & Guardrails
• Programming & Engineering: Python, SQL, REST APIs, FastAPI / Flask, Git & CI/CD, Workflow Automation
• Life Sciences Domain: Commercial Pharma Analytics, Market Access & Payer Analytics, Specialty Pharmacy, Patient Analytics, Real World Data (RWD) / Claims Analytics

Good to have:

• MLOps (MLflow, Model Monitoring, Experiment Tracking), Docker & Kubernetes, Knowledge Graphs, Vector Search Optimization, Streamlit / AI Application Development, AI Governance & Responsible AI, GraphRAG, Multi-modal AI, Reinforcement Learning, Pharma Commercial Data (IQVIA, Symphony, Specialty Pharmacy datasets), Stakeholder Management and AI Solution Consulting

Behavioural Skills:

• Ability to recognize trends in complex data
• Excellent communication and collaboration skills
• Ability to thrive in a fast-paced, entrepreneurial, and dynamic startup environment

Qualification:

BE/BTech/MTech

Work Mode:

Hybrid

Why Join Us?

• Play a key role in shaping the next generation of intelligent enterprise platforms
• Work at the intersection of cutting-edge AI and real-world business impact
• Collaborate with passionate engineers, data scientists, and domain experts
• Flexible work environment with a focus on continuous learning and innovation

Culture & Values:

We foster a high-ownership, performance-driven culture where teams are encouraged to think creatively, act responsibly, and deliver measurable outcomes. Our values guide how we collaborate, make decisions, and build long-term partnerships.

Email us at

[e-mail]

Website

https://www.customerinsights.ai/

LinkedIn

https://www.linkedin.com/company/customer-insights-ai/